• Exceptional customer and stakeholder management skills• Strong industry knowledge in Finance/Insurance Sector• Experienced administration consultant• Reporting and data analysis (especially MS Excel)• Innovator, always looking to increase efficiency and quality of work• High attention to detail for company process and legislation• Excellent verbal and written communication skills
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Client Service OfficerDepartment Of Justice Nsw Nov 2017 - May 2018Managing high volume of calls in busy Call Centre environment, while driving positive interactions with callers. Answering queries related to Civil and Criminal legal processes, Jury duty and referrals. -
National Written-Off Vehicle ProcessingIag Sep 2013 - Aug 2017Nrma, Racv, Sgio, Sgic InsuranceIn a team of four, I am responsible for notifying relevant transport authorities of written-off vehicles for all states and territories, as well as authorising the sale of salvages for recovery purposes. I work with high volumes, demanding strict adherence to compliance and legislation, as well as managing stakeholders, both internal and external. -
Business Reporting AnalystIag 2013 - 2014Nrma, Racv, Sgio, Sgic InsuranceRegular reporting including standardised and ad-hoc reports, as required Nationally by various areas of the business. Drilling down results for review by internal stakeholders, including senior management.
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Investigations CoordinatorIag 2011 - 2013Nrma, Racv, Sgio, Sgic InsuranceIssuing instructions to external investigation companies, for motor and home insurance claims. Analysing reports and interviews to identify fraud and policy breaches, refusing or authorising claims as applicable.
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Insurance ConsultantIag 2002 - 2013Nrma, Racv, Cgu, Sgio, Sgic InsuranceEnd-to-end insurance claim processes, customer and stakeholder relationship management. Claim lodgement (data entry and liability determination).
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Web And Corporate SalesGowing'S Store Limited Apr 2001 - Jul 2002Sydney, Australia -
Sales ConsultantAu Coton Sep 2000 - Mar 2001Vancouver, Canada
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Internet Sales CoordinatorHarris Technology Jul 1997 - Sep 2000North Ryde -
Senior Retail ConsultantBakers Delight 1995 - 1997Parramatta
Melanie Reeson Skills
Frequently Asked Questions about Melanie Reeson
What is Melanie Reeson's role at the current company?
Melanie Reeson's current role is Seeking Opportunities.
What skills is Melanie Reeson known for?
Melanie Reeson has skills like Leadership, Data Analysis, Stakeholder Management, Information Management, Customer Service, Insurance, Microsoft Office Skills.
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