Mel Reed Email & Phone Number

Manchester, Nh Area

As Senior Consultant - Content Engineering, I manage contract consulting and support for all things “information content” which covers a multitude of 'sins' including freelance writing for the Newport NH Times newspaper.I provide editing, formatting, writing, ghost-writing, tool evaluation and selection, and system infrastructure planning for clients through R&R Ltd. In that capacity, I provide both personal writing support services (training, critique, ghost-writing, editing) and corporate support for formal information and training programs (the usual "suspects": needs assessment, strategic planning, system design, instructional design, proposal/RFP development, SLAs and NDAs, managing project timelines, reviewing deliverables, and invoicing clients.) I also train and manage contractors who provide short term editing, formatting, voice, and video talent . On the Writing and Publishing side I have:-- Published volume I of my mother’s memoir: “Keeping Faith – The Early Years 1915 - 1941” – a close look at a professional woman who lived through and after the Great Depression up to WWII. (Vols 2 and 3 cover the WWII years, raising her family, and the rest of her life. "In Process...").-- Republished public domain, antique children’s books: “Baby’s Opera”, Fun & Nonsense”, and “Cinderella”. -- Written and published the original children’s book: “Linnea’s Flower Alphabet”. -- Republished the public domain book: “Old Time Merchant Marine”.-- Offered writing courses “Capturing Your Family Stories” "Expanding on Your Family Stories Using Digital Tools"

San Jose, California, United States

In this position I designed and implemented a single-source, object-oriented, development and delivery system and processes for Hortonworks Big Data solutions (Now Cloudera), including:- Initial needs assessment with engineering, documentation and corporate/client stakeholders- Authoring a strategic plan for global information development- Securing corporate support and funding for infrastructure resources- Designing templates that enabled authors to create content more efficiently and fostered reuse- Creating a single development format that combined print, online, video and digital formats - Implementing an agile development process to reduce time-to-market- Managing development and publishing team members- Selecting and implementing information creation and management tools (LCMS, CMS)

Searsport, Me

Led the design and adoption of an agile, modular technical curriculum based on object orientation of information modules.

Bedford, Ma

Led the transformation of the technical training effort into a best-in-class training organization focused on reuse and modular content development. (FuseSource was acquired by Red Hat)

Waterville, Me

Established a campus-wide technical training organization servicing faculty, staff, and students. There was special focus on introducing current technology trends to faculty and supporting technology integration into curricula.

Nashua, Nh

Designed and implemented global cross-over technical sales training after the acquisition of Compaq. The work eventually transformed into the development of a global sales training university.

Houston, Texas, United States

Designed and managed a project to integrate sales, sales support, and customer technical training content for UNIX, VMS, and Microsoft in order to reduce the required time-in-training. The project reduced redundant content by 45%.

Nashua, New Hampshire, United States

Designed, developed and implemented the first modular/object-oriented training content architecture for the OpenVMS technical training curriculum. The processes and tools cut development costs by over 50% and were adopted by other training departments in the company.

Med, Adult Ed And Training, Highest Honors

Ba, English