Melvin Ropp Email & Phone Number

Dallas-Fort Worth Metroplex

2023 President's Claims Handling Award recipient.A TRISTAR award honoring exemplary performance in internal audits.To be eligible, supervisors must attain an individual audit score of 95% or higher and ensure their unit attains an overall audit score of at least 90%.2023 individual audit score: 99%2023 unit overall audit score: 97%

Dallas-Fort Worth Metroplex

Dallas/Fort Worth Area

Administration of workers' compensation benefits for claims of varying complexities with an average caseload of 120 claims. Assisting with training and development of new adjusters and working on various projects to help enhance overall claim handling in accordance with the strategic mission and vision of the claims division. Notable accomplishments: Designated as the subject matter expert (SME) for the Dallas regional office on the new claim documents imaging system. Provided initial and… Show more Administration of workers' compensation benefits for claims of varying complexities with an average caseload of 120 claims. Assisting with training and development of new adjusters and working on various projects to help enhance overall claim handling in accordance with the strategic mission and vision of the claims division. Notable accomplishments: Designated as the subject matter expert (SME) for the Dallas regional office on the new claim documents imaging system. Provided initial and ongoing group and individual training to adjusters and nurse case managers using the imaging system. Participated in a marketing project that lead to an online article on worksafetexas.com. This project also led to print and radio ads specifically describing the early return to work success that I coordinated. Show less

Dallas/Fort Worth Area

Temporary contract/commission based employment working for family business. Internet/Website/Online sales consultant. - Preparing and posting online listings selling high-end pre-owned timepieces such as Rolex, Cartier, Breitling, Omega, Vacheron Constantin, Patek Philippe, Audemars Piguet, Franck Muller, Piaget, Panerai and many others.

Dallas/Fort Worth Area

Department: Claims Tech TPA Oversight WC - MCU / RCUManaged initial claims count in the Major Case Unit / Resolution Claims Unit of 190. - Entire portfolio consisted of complex claims over $100,000 total reserves (each claim averaged closer to $1 million in total reserves) involving catastrophic injuries such as amputations, paraplegic, quadriplegic, traumatic brain injury, multiple fractures, and/or fatality. - 30 additional claims in my jurisdiction were escalated to RCU from TPA partner… Show more Department: Claims Tech TPA Oversight WC - MCU / RCUManaged initial claims count in the Major Case Unit / Resolution Claims Unit of 190. - Entire portfolio consisted of complex claims over $100,000 total reserves (each claim averaged closer to $1 million in total reserves) involving catastrophic injuries such as amputations, paraplegic, quadriplegic, traumatic brain injury, multiple fractures, and/or fatality. - 30 additional claims in my jurisdiction were escalated to RCU from TPA partner for QBE self administration during this one year period. - Settled/resolved and closed 85 complex claims during this one year period, leaving an open claims count at time of layoff of 135. - Jurisdictions handled: Texas, Oklahoma, Arkansas, Louisiana, Minnesota, and Utah. Show less

Dallas/Fort Worth Area

Indemnity and complex Claim Specialist. Investigated, evaluated, processed, resolved, and closed worker's compensation claims. - Managed over 150 lost time worker’s compensation claims in the Illinois jurisdiction from April 2011 to April 2012. - Managed over 150 lost time worker's compensation claims in multiple jurisdictions (Texas, Oklahoma, Kansas, Missouri, Colorado and Illinois) from April 2012 to September 2013. - Responsible for TPA oversight on claims in multiple jurisdictions (New… Show more Indemnity and complex Claim Specialist. Investigated, evaluated, processed, resolved, and closed worker's compensation claims. - Managed over 150 lost time worker’s compensation claims in the Illinois jurisdiction from April 2011 to April 2012. - Managed over 150 lost time worker's compensation claims in multiple jurisdictions (Texas, Oklahoma, Kansas, Missouri, Colorado and Illinois) from April 2012 to September 2013. - Responsible for TPA oversight on claims in multiple jurisdictions (New Mexico, Arizona, Nevada, and Hawaii) from November 2012 to June 2013 - Coordinated all of the required activities during several mass file transfers from one handling branch to another: assisting customers, employees, vendors and providers as the point person for phone calls, emails and mail related to the file transfers, responsible for directing these requests to the appropriate file handlers or managers for prompt response. - Recognized as a leader providing training to peers on how to use the multiple claims systems and vendor software platforms during a period of constant change. Show less

Dallas/Fort Worth Area

Logistics Backroom Leader - Managed incoming freight at the store level. - Assigned to the team that scans every item received in order to digitally assign its location. - Recognized as a valued Team Member while working in a high volume, fast paced team environment.

Dallas/Fort Worth Area

Recruited by the family business at a time of need and managed a team of 3 sales persons. - Introduced Internet sales to the company and built up a $300,000 annual online sales stream. - Very experienced with web-site building and related aspects of information technology.

Dallas/Fort Worth Area

Managed over 230 lost time worker’s compensation claims in multiple states. - Assigned to a national account with exposure in all 50 states, with most experience in New Jersey, Wisconsin, Illinois, Pennsylvania, Virginia, Indiana, Massachusetts, Oklahoma, Kansas, Missouri, Louisiana, and Colorado. - Very experienced with discussing reserves with the regional managers at the national account as well as negotiating settlements in jurisdictions that encourage them.

Dallas/Fort Worth Area

SchoolComp - Self Insured Worker's Compensation Program administered by Creative Risk Funding, Inc. - Responsible for over 65 lost time worker’s compensation claims and over 400 medical only claims in multiple school districts in the state of Texas. - Designated as a leader in round table discussions of challenging claims with my peer adjusters. - Very experienced with claims issues involving public schools, school districts, and superintendents functioning as the district's chief executive… Show more SchoolComp - Self Insured Worker's Compensation Program administered by Creative Risk Funding, Inc. - Responsible for over 65 lost time worker’s compensation claims and over 400 medical only claims in multiple school districts in the state of Texas. - Designated as a leader in round table discussions of challenging claims with my peer adjusters. - Very experienced with claims issues involving public schools, school districts, and superintendents functioning as the district's chief executive responsible for carrying out day-to-day decisions and policy implementations. Show less

Dallas/Fort Worth Area

Dedicated service client: Dallas National Golf Club - worked on client's premises to ensure quality service delivery. - Managed a team of 40 caddies, including but not limited to payroll and scheduling. - Trained newly recruited caddies. - Very experienced with the interviewing and hiring process.

Dallas/Fort Worth Area

Marketing and sales of private investigative services. - Made multiple weekly client visits to over 20 assigned Third Party Administrators and Insurance Carriers.

Dallas/Fort Worth Area

Investigated, evaluated, processed, and resolved worker's compensation claims. - Managed over 175 lost time worker’s compensation claims, primarily in Texas.

Dallas/Fort Worth Area

Made multiple weekly client visits to over 20 assigned Third Party Administrators and Insurance Carriers. - Reviewed Worker’s Compensation and Liability Claim files and then recommended what medical cost containment services to use to best resolve each claim in regards to the claimants current medical status. - Supervised and trained my fellow Sales Executives regarding why Peer Reviews, Required Medical Examinations, Designated Doctors, Case Management, Pre-Authorization, and Medical Bill… Show more Made multiple weekly client visits to over 20 assigned Third Party Administrators and Insurance Carriers. - Reviewed Worker’s Compensation and Liability Claim files and then recommended what medical cost containment services to use to best resolve each claim in regards to the claimants current medical status. - Supervised and trained my fellow Sales Executives regarding why Peer Reviews, Required Medical Examinations, Designated Doctors, Case Management, Pre-Authorization, and Medical Bill Review services are requested and how to maintain quality service delivery of these services. - Traveled to Florida monthly to service a large national account - Received awards for consistently reaching all sales goals. Show less

Dallas/Fort Worth Area

Made multiple weekly client visits to over 20 assigned Third Party Administrators and Insurance Carriers. - Picked up new service requests, wrote up the referral instructions, copied the medical records, then delivered the new assignments to our servicing offices. - Ensured the service requests were initiated then reported back to the client to address any questions. - Services sold included but not limited to Peer Reviews, Required Medical Examinations, Designated Doctors, Case Management… Show more Made multiple weekly client visits to over 20 assigned Third Party Administrators and Insurance Carriers. - Picked up new service requests, wrote up the referral instructions, copied the medical records, then delivered the new assignments to our servicing offices. - Ensured the service requests were initiated then reported back to the client to address any questions. - Services sold included but not limited to Peer Reviews, Required Medical Examinations, Designated Doctors, Case Management, Pre-Authorization, and Medical Bill Review. - Traveled to San Antonio, Austin, and Houston regularly to assist colleagues - Received awards for consistently reaching all sales goals. Show less

Dallas/Fort Worth Area

Managed over 275 lost time worker’s compensation claims in multiple states. - Assigned to all states west of the Mississippi River, with most experience in Texas, Arkansas, Oklahoma, Kansas, Missouri, Utah, New Mexico, Louisiana, Colorado, and Arizona. - Very experienced with death and catastrophic claims.

Dallas/Fort Worth Area

Managed over 225 lost time worker’s compensation claims in multiple states. - Assigned to claims primarily in Texas, Oklahoma, and Arkansas. - Much focus on proactive use of case management nurses.

Dallas/Fort Worth Area

Managed over 175 lost time worker’s compensation claims. - Dedicated adjuster for approximately 30 medium-sized employer's located primarily in the Tyler and Waco, Texas areas. - Much focus on Early Return to Work Coordination Program. - Very involved in the marketing for new business and renewal of business by traveling with the sales team to meet with prospective clients and/or travel to current clients to present monthly, quarterly, or annual claim reviews.