Mohamed El-Sayed Ahmed Email & Phone Number

Alexandria, Egypt

Alexandria Governorate, Egypt

Microsoft Systems:• Performing daily system monitor.• Performing maintenance, upgrade, system performance tuning, updates, patches, backup for local workstations and servers.• General (administration, monitoring, performance tuning) tasks for Win 2003 & Win 2008 based Servers (AD, DHCP, DNS, Exchange, TMG).• Managing and maintaining file server with the necessary permissions.• Installing, configuring, and managing applications on servers and machines.• Installing, configuring, managing and maintaining ESET NOD32 Business Edition server, console and clients.• Microsoft SQL Server 2008 basic administration functions.Networks:• Managing and maintaining the network infrastructure.• Managing and maintaining IP cams infrastructure.• Installing, configuring, and managing IP phones end users & devices.• General (administration, monitoring, performance tuning) tasks for CUCM, CUP, and presence servers.Linux Environment:• Managing and basic maintaining tasks on RedHat Linux Environment.Virtualization:• Monitoring Virtual V-Sphere environment.Others:• Managing and maintaining Backup Exec Server.• Introducing new technologies that could be integrated into the existing environment.• Providing Knowledge Transfer Sessions about Projects or other Technology related ones to Colleagues and Users.• Working as Instructor, training Users on New Software.• Documenting and Maintaining IT activities.• User Support.

Microsoft Systems:• Performing daily system monitoring.• Performing maintenance, upgrade, system performance tuning, updates, patches, backup for local workstations and servers.• General (administration, monitoring, performance tuning) tasks for Win 2003 & Win 2008 based servers (AD, DHCP, DNS, Exchange, TMG).• Managing and maintaining file server with the necessary permissions.• Installing, configuring, and managing applications on servers and machines.• Installing, configuring, managing and maintaining ESET NOD32 Business Edition server, console and clients.• Microsoft SQL Server 2008 basic administration functions.Networks:• Managing and maintaining the network infrastructure.• Managing and maintaining IP cams infrastructure.• Installing, configuring, and managing IP phones end users & devices.• General (administration, monitoring, performance tuning) tasks for CUCM, CUP, and presence servers.Others:• Managing and maintaining Backup Exec Server.• Introducing new technologies that could be integrated into the existing environment.• Providing knowledge transfer sessions about projects or other technology related ones to colleagues and users.• Working as Instructor, training Users on New Software.• IBM AS400 basic administration functions.• Documenting and maintaining IT activities.• IT Assets management.• User support.

Alexandria, Egypt

• Working as Technical Support Engineer responsible for User Support.• Troubleshooting Different Windows OS Clients; XP SP3, Vista & Win 7.• Performing Daily System Monitoring.• Awareness of Mail Client Configuring and Troubleshooting Techniques.• Troubleshooting Microsoft Outlook Client side problems.• Performing Maintenance, Upgrade, System Performance Tuning, Updates, Patches, Backup for Local Workstations.• General (Administration, Monitoring, Performance Tuning) tasks for Win 2003 & Win 2008 based Servers (AD, DHCP, DNS, Exchange, TMG).• Installing, Configuring, and Managing Applications on Machines.• Installing, Configuring, and Managing IP Phones end users & devices.• Managing and Maintaining IP Cams Infrastructure.• Installing, Configuring, Managing and Maintaining ESET NOD32 Business Edition Server, Console and Clients.• Managing and Maintaining File Server with the necessary Permissions.• Managing and Maintaining Backup Server with Monitoring tasks.• Introducing New Technologies that could be integrated into the Existing Environment.• Providing Knowledge Transfer Sessions about Projects or other Technology related ones to Colleagues and Users.• Working as Instructor, training Users on New Software.• Microsoft SQL Server 2008 Basic Administration Functions.• IBM AS400 Basic Administration Functions.• Documenting and Maintaining IT activities.• IT Assets Management.

• During this period I Worked as Helpdesk responsible for User Support.• Troubleshooting Different Windows OS Clients; XP SP3, Vista & Win 7.• Awareness of Mail Client Configuring and Troubleshooting Techniques.• Troubleshooting Microsoft Outlook Client side problems.• Performing Maintenance, Upgrade, System Performance Tuning, Updates for Local Workstations.• Documenting and Maintaining IT activities.• IT Assets Management.

Egypt

• Worked as a Part Time Instructor.

Alexandria, Egypt

Troubleshooting and Maintenance DepartmentApril 2008 - June 2008.• During this period I’ve worked as Maintenance Engineer.• Supported different Windows OS Systems and home users’ related problems (Windows, Drivers, Software & Hardware).Resident Engineer “Help desk & Desktop Support” - Hamburg Süd EgyptJune 2008 - April 2009.• Working as Technical Support Engineer responsible for User Support.• Managing and Maintaining the Network Infrastructure.• Managing and Maintaining the VPN Site-to-Site connection.• Managing and Maintaining ISA Server with Clients.• Responsible for IT purchases.Resident Engineer “Help desk & Desktop Support” - Alex Fiber “AFCO”April 2009 - Nov. 2009.• Worked as Technical support Engineer responsible for User Support.• Troubleshooting Microsoft Outlook Client side problems.• Managing and Maintaining Digital Senders. • Managing and Maintaining File Server with the necessary Permissions.• Managing and Maintaining Network Infrastructure that contains 40 Switches.Troubleshooting and IT support EngineerNov. 2009 – March 2010.• I’ve worked as IT support, supporting Different Companies such as: Arab Contractors, Edfina, Air Liquide, Neaza, Rakta, Lecico, and others; with full responsibility for these sites, in terms of Software, Hardware, and Network Infrastructure.

Bachelor Of Science, Electronics & Communications, Very Good

Activities and Societies: IEEE AAST• IEEE officer and organizer in AAST Student Branch / 2004 - 2007. • I've involved in organizing some.

Thanaweya Amma, Thanaweya Amma, Very Good