Muhammad El-Shafie Email & Phone Number

Cairo, Egypt

Duties:-Led the re-architecture of the customer service communication platform, used for external omni-channel support (e.g., WhatsApp, Telegram), transitioning from a costly microservice-based system to a more efficient monolithic architecture.-Overhauled a non-released Electronic Health Record (EHR) project, replacing a year-long, over-engineered.

Cairo, Egypt

- Built in-house High Performance Engineering Team. - Led Successful handover and knowledge transfer from outsourcing vendor to inhouse engineering team. - Led Successful Regulator audit. - Led Successful complete technology revamp. - Led successful migration from cloud-based core banking solution to in house maintained solution. - Reduced the TCO (Total.

Cairo, Egypt

• Budgeting
• Engineering team Building.
• Technology stack and Development process Definition.
• Maintain code quality standards in the different teams by working closely with tech leads
• Training plans and self improvements actions for the different teams.

- Re-structure the software engineering department according to the company’s expansion needs- Oversee the process of expanding the software engineering team from 3 engineers to 15 engineers.- Design an on boarding plan for software engineers to reduce the effort needed to introduce newly hired engineers to the system and shorten the time required for.

Remote (CrossOver)

Management of multiple software development teams consisting of top talent software professionals (engineers, architects, chief architects, front-end developers, full stack developers) from all over the world focusing on customer oriented enterprise SaaS/Cloud/Mobile software products with various technologies like C/C++, Java,.NET, AWS, and Docker for.

Alexandria Governorate, Egypt

• Gather requirements for engaging with and complementing the overall​ ​customer experience on the web.Collaborate with Marketing, Design, User research & Development.
• Organize and manage Strategic product JIRA board & capabilities.
• Organize and run daily and weekly ‘Stand-ups’ with project teams and developers.
• Interpret the designs & prototypes into EPIC and individual Agile Stories.Manage & prioritize product stories in a Pivotal environment.
• Communicate the goals and progress across the organization & to executive leadership.
• Identify requirements for back-end services needed to drive web experiences.

Nasr City

• Guiding the team and organization on how to use Agile/Scrum practices and values to delight customers.
• Guiding the team on how to get the most of our self-organization.
• Guiding the team on self-organizing to fill in the intentional gaps left in the Agile/Scrum frameworks.
• Assessing the Scrum Maturity of the team and organization and coaching the team to higher levels of maturity, at a pace that is sustainable and comfortable for the team and organization.
• Removing impediments or guiding the team to remove impediments by finding the right personnel to remove the impediment.
• Building a trusting and safe environment where problems can be raised without fear of blame, retribution, or being judged, with an emphasis of healing and problem solving.

Mansoura

DTA is a non-profit organization that works as a hub for IT business people committed to develop a solid base of Entrepreneurship and Innovation culture in order to foster and develop an IT Industry in the Nile Delta region of Egypt.

Cairo

• Putting the marketing strategy and executing it to open new markets for iCraft and help maintain the flow of work.
• Lead the talented engineers of iCraft to deliver projects and match clients’ expectations while offering them different experience.
• Managing the financials of the company and making sure that it has a positive cash flow while bringing in the targeted revenues.
• Acting on the board of directors of iCraft and participating in setting the companies vision and strategy.
• Assessing product development opportunities and managing the product strategy and market while following up on the progress of the development to make sure that it is aligned with our strategy and vision.

Cairo

• Communicating policy changes that affect operations to the service provider and/or client ensuring priorities are addressed.
• Interfacing with contract manager and finance manager as needed to analyze service provider performance.
• Working with the service provider to clearly articulate the goals and objectives of the set of agreements.
• Managing and prioritizing service delivery is in alignment with the business.
• Assisting with the preparation and monitoring of budgets and compliance with contractual agreements.
• Ensuring that spend is in line with the budget while reconciling projected resource baseline with actual utilization of resources.

Cairo

• Initiating project activities and confirm its scope and objectives.
• Planning project tasks in coordination with all related stakeholders.
• Controlling project execution through regular follow-up meetings, planning updates and progress reports in cooperation with technical team leader.
• Assuring proper closeout of the project focusing on customer satisfaction and balancing cost, time & quality constraints

Cairo

• Responsible for creating the company's intranet
• Designing the IT help desk intranet
• Troubleshooting and maintaining different servers (Apache, DNS, DHCP, Mail, and Firewall).
• Install, configure and troubleshoot Linux based workstations.
• Troubleshooting and receiving calls concerning computer related problems from staff

Cairo

• My main responsibilities are:
• Instruct and train for CCNA certificate
• Instruct and train for Linux+ certificate