Duties:-Led the re-architecture of the customer service communication platform, used for external omni-channel support (e.g., WhatsApp, Telegram), transitioning from a costly microservice-based system to a more efficient monolithic architecture.-Overhauled a non-released Electronic Health Record (EHR) project, replacing a year-long, over-engineered, domain-driven design with a streamlined internal ERP system.-Implemented an internal ERP system as a single source of truth to manage all business operations, including sales, collections, and EHR for clients.-Managed a team of 12 highly skilled professionals, ensuring successful platform transformations and system integrations.-Monitored and optimized infrastructure to minimize costs, improve scalability, and maintain high availability.-Collaborated across departments to ensure systems supported business processes and aligned with organizational goals.Achievements:-Reduced infrastructure costs by over 90% by replacing the microservices-based omni-channel communication platform with a monolithic system.-Increased platform uptime to 99.99%, ensuring reliable external communication for the Customer Service team across channels such as WhatsApp, Telegram, etc.-Replaced an unreleaseable EHR project that had been under development for over a year, preventing extensive refactoring efforts and avoiding sunk development costs.-Implemented a fully functional ERP system, consolidating all business processes, from sales to client health records, under one unified platform.-Streamlined company operations, significantly enhancing efficiency by unifying sales, collections, and EHR processes in one system.-Reduced technical debt by replacing over-engineered architecture with pragmatic, scalable solutions.

- Built in-house High Performance Engineering Team. - Led Successful handover and knowledge transfer from outsourcing vendor to inhouse engineering team. - Led Successful Regulator audit. - Led Successful complete technology revamp. - Led successful migration from cloud-based core banking solution to in house maintained solution. - Reduced the TCO (Total Cost of Ownership) of the core banking, Vendors, and technology stack by 94%. - Resource planning, distribution, and allocation. - Oversee the process of expanding the software engineering team over 3countries fully remote. - Architecture design of new features, documenting their technical specifications, and designing their work breakdown.

• Budgeting • Engineering team Building.• Technology stack and Development process Definition.• Maintain code quality standards in the different teams by working closely with tech leads• Training plans and self improvements actions for the different teams.

- Re-structure the software engineering department according to the company’s expansion needs- Oversee the process of expanding the software engineering team from 3 engineers to 15 engineers.- Design an on boarding plan for software engineers to reduce the effort needed to introduce newly hired engineers to the system and shorten the time required for engineers to be productive.- Resource planning, distribution, and allocation.- Mentoring software engineers and overseeing their career development path.- Architecture design of new features, documenting their technical specifications, and designing their work break down.

Management of multiple software development teams consisting of top talent software professionals (engineers, architects, chief architects, front-end developers, full stack developers) from all over the world focusing on customer oriented enterprise SaaS/Cloud/Mobile software products with various technologies like C/C++, Java, .NET, AWS, and Docker for more than three thousand customers.

• Gather requirements for engaging with and complementing the overall​ ​customer experience on the web.Collaborate with Marketing, Design, User research & Development.• Organize and manage Strategic product JIRA board & capabilities.• Organize and run daily and weekly ‘Stand-ups’ with project teams and developers.• Interpret the designs & prototypes into EPIC and individual Agile Stories.Manage & prioritize product stories in a Pivotal environment.• Communicate the goals and progress across the organization & to executive leadership.• Identify requirements for back-end services needed to drive web experiences.• Collaborate with and manage any contractors and/or agencies (design, creative, etc).

• Guiding the team and organization on how to use Agile/Scrum practices and values to delight customers.• Guiding the team on how to get the most of our self-organization.• Guiding the team on self-organizing to fill in the intentional gaps left in the Agile/Scrum frameworks.• Assessing the Scrum Maturity of the team and organization and coaching the team to higher levels of maturity, at a pace that is sustainable and comfortable for the team and organization.• Removing impediments or guiding the team to remove impediments by finding the right personnel to remove the impediment.• Building a trusting and safe environment where problems can be raised without fear of blame, retribution, or being judged, with an emphasis of healing and problem solving.• Facilitating getting the work done without coercion, assigning, or dictating the work.• Facilitating discussion, decision making, and conflict resolution.• Assisting with internal and external communication, improving transparency, and radiating information.• Supporting and educating the Product Owner, especially with respect to grooming and maintaining the product backlog.• Providing all support to the team using a servant leadership style whenever possible, and leading by example.

DTA is a non-profit organization that works as a hub for IT business people committed to develop a solid base of Entrepreneurship and Innovation culture in order to foster and develop an IT Industry in the Nile Delta region of Egypt.

• Putting the marketing strategy and executing it to open new markets for iCraft and help maintain the flow of work.• Lead the talented engineers of iCraft to deliver projects and match clients’ expectations while offering them different experience.• Managing the financials of the company and making sure that it has a positive cash flow while bringing in the targeted revenues.• Acting on the board of directors of iCraft and participating in setting the companies vision and strategy.• Assessing product development opportunities and managing the product strategy and market while following up on the progress of the development to make sure that it is aligned with our strategy and vision.

• Communicating policy changes that affect operations to the service provider and/or client ensuring priorities are addressed. • Interfacing with contract manager and finance manager as needed to analyze service provider performance. • Working with the service provider to clearly articulate the goals and objectives of the set of agreements. • Managing and prioritizing service delivery is in alignment with the business. • Assisting with the preparation and monitoring of budgets and compliance with contractual agreements. • Ensuring that spend is in line with the budget while reconciling projected resource baseline with actual utilization of resources. • Performing capacity and demand planning with service provider and governance team including forecasting customer demand for all in-scope and new services. • Primary liaison on day-to-day basis regarding communication between client and service provider regarding service delivery changes, problems and recovery efforts. • Ensuring process compliance and resolution of operational issues for both the supplier and the retained environments. • Educating the service provider on program / product / operational details, including the development and implementation processing schedules and coordination of data flow ensuring timely data transmittal. • Participating in the execution and testing of business continuity plans as necessary and monitoring results of testing and disaster recovery plans.

• Initiating project activities and confirm its scope and objectives.• Planning project tasks in coordination with all related stakeholders.• Controlling project execution through regular follow-up meetings, planning updates and progress reports in cooperation with technical team leader.• Assuring proper closeout of the project focusing on customer satisfaction and balancing cost, time & quality constraints

• Responsible for creating the company's intranet • Designing the IT help desk intranet • Troubleshooting and maintaining different servers (Apache, DNS, DHCP, Mail, and Firewall).• Install, configure and troubleshoot Linux based workstations.• Troubleshooting and receiving calls concerning computer related problems from staff

My main responsibilities are:• Instruct and train for CCNA certificate• Instruct and train for Linux+ certificate