•Perform business plan to reflect CBE main goals towards financial inclusion, to include the development of products & services that can fulfill the needs of unbanked segments especially for women & youth.• Set end-to-end process to manage & monitor the implementation of the financial inclusion projects inside the bank.•Monitor & control projects progress and take corrective actions to ensure projects are on track.•Provide the recommendation and new ideas that raised from business and operation inside the bank to the CBE financial inclusion team. •Identify new projects in the area of financial inclusion, support the planning and successful implementation of these projects.•Work closely with the other departments in developing various financial products and channels to enhance access to financial services among target segments.•Document the impact of any project in financial inclusion, ensure acknowledgement for its application, and wide broadcasting of its findings.•Plan & monitor all the training related to financial inclusion at district level and support in the delivery of those training with concerned stakeholders & staff;•Provide support and guidance for the gathering of data and information needed to undertake an effective monitoring and evaluation of all the activities included in the financial inclusion strategy•Manage CBE financial inclusion events, provide the adequate coordination between related departments and ensure fruitful outcomes.•Ensure timely and regular reporting to CBE as per prescribed format.•Provide CBE with regular reports to include the outcomes of the strategy and the annual action plan, the results of the financial inclusion events, the beneficiary segments from the related financial inclusion products & services and its impact on the bank performance.•Manage other activities as directed by the Financial Inclusion team in CBE•Ensure all related stakeholders follow the financial inclusion guidelines, and strategy.

• Enhance the access of youth and women to the financial system• To design and deliver financial capability training courses and briefing sessions on money skills and other areas of financial inclusion to the targeted individuals and groups.• Co-ordinates with the Marketing department to prepare awareness videos related to education on banking and banking products on social media platforms• Co-ordinates with the direct manager of any product to extend/modify products & services to meet the needs of these segments designed at reasonable cost and in a completely smooth and sustainable mode• Work in partnership with other organizations to ensure financial inclusion is delivered to the targeted segment as well as co-ordinates with third parties, when needed, to extend financial literacy and support for these segments.• Diversify AUBE deposits base by addressing the new financial inclsuion segment• In liase with areas and branches, monitor and track the penetration ratio of existing customers through cross-selling bank’s products and services.• Enhance Geographic coverage in remote uncovered areas by reaching out and conducting visits to the targeted segments in the targeted remote areas to meet the required outcomes.• Submits daily/weekly feedbacks on the achievements performed to the MIS officer and prepare the regular reports requested by CBE.

• Sells to customers mainly large amounts of various AUBE products and services such as, different types of interest bearing and non-interest bearing accounts, various types of loans, ready reserve, credit cards, point of sale, etc.• Strives to deliver world class customer service at all times• Works to achieve targets set for the branch and role• Visits/contacts new and existing customers for introducing/marketing new products and services.• Prepares account opening forms and obtains customers' signature and appropriate documents in accordance with bank’s policies and procedures. Prepares application forms for customers and sends all documents to Central Operations for data input.• Receives standing order instructions from customers, verifies the signature and forwards to Central Operations for set up on the system.• Places Fixed Deposits for customers and issues receipt/advices. Renews Fixed Deposits in accordance with the customer’s instructions and issues advices. Effects payments of matured Fixed Deposits.• Grants Retail Loans to loan customers in accordance with established criteria. Obtains the necessary documentation, and sends them to Consumer Lending Dept. for processing.• Prepares Risk Authorizations for Retail Loans having exceptions as well other types of Consumer loans and forwards them along with necessary documents to the Approving Authority for review and approval.

• Drive and deliver exceptional retail business performance, through the provision of efficient business management, powerful leadership team development and the achievement of sales targets in the branch.• Direct and plan the branch selling activities to both existing and potential customers within established policies and procedure.• Administer and monitor customer call program, call documentary, and review contact reports made by personal bankers.• Solve problems of non- routine nature (such as validity, insufficient funds and frauds).• Assist personal bankers with problems that involve changes or special handlinginstructions.• Supervise, cross- train, coach and develop staff to handle several products effectively.• Maintain awareness of different economic, financial and banking conditions and assist inthe branch yearly plans in corporation with the branch manager.• Have good knowledge of banks operating system, Equation, ATM etc....• Share knowledge, experience and best practices with team members.• Manage customer complains by taking ownership and resolving in a timely manner.• Assist in achieving the branch target.• Check all documents before sending for approval to Risk Department.• Handling customer complaints and their request for different information• Checking the checklist for all opening A/C.• Performs other related duties as assigned.

• Handle Expedia’s customer issues to ensure escalations are resolved in an efficient and timely manner with highest level of professional service.• Effectively resolve escalated issues in an accurate and timely manner by using appropriate tools and resources while maintaining ownership of the issue.• Manage queues to ensure response time goals are met.• Research and analyze data from GDS, Sabre, related to traveler’s inquires.• Establish and maintain positive working relationships with peers and management.• Team player within department, company and network.• Completed Sabre Travel Network system Expert course certification

• Completed required training including familiarization with all bank policies, procedures, and bank products and services.• Obtained working knowledge of the duties and responsibilities of banking.• Built knowledge in the areas of customer service support and sales.• Cultivated a positive bank image and visibility through active involvement in community organizations and activities.• Assisted with any duties necessary to build good will for the bank, increase our customer base, meet deadlines, and support a strong customer-driven team. • Demonstrated proactive communication and cooperation with staff to provide assistance and solutions to ensure tasks are completed in a timely manner.