Information Technology Support Engineer
Xiox Engineering Sdn. Bhd.
Johor Bahru, Johore, Malaysia
- Responsible for managing and maintaining the company website and participating in the establishment of the company's warehouse sorting system.- Responsible for the company's IT technical support and control the project progress through the technical level.- Participate in the company's product meetings and help the product manager to understand the actual needs of the customer side in depth through the IT technical perspective to assist the business to be more accurate and efficient.- Responsible for collecting requirements and feedback from new and existing customers, following up on the company's project solutions, and training customers on the use of the products.- Provide remote communication technical support, which includes pre-sales, in-sales and after-sales technical support and assists customer companies in post-use guidance and environmental configuration of products.- Able to complete operations in a timely and efficient manner.