Melissa Cervantes

Melissa Cervantes Email and Phone Number

HCM Senior Solutions Consultant | MAS @ ADP
roseland, new jersey, united states
Melissa Cervantes's Location
Tucson, Arizona, United States, United States
Melissa Cervantes's Contact Details

Melissa Cervantes work email

Melissa Cervantes personal email

n/a

Melissa Cervantes phone numbers

About Melissa Cervantes

Experience:• Customer Relations • Operations management• Staff Training & Development• Recruiting and Onboarding• Human Resources Management• Bilingual (English and Spanish)-Translator and Interpreter

Melissa Cervantes's Current Company Details
ADP

Adp

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HCM Senior Solutions Consultant | MAS
roseland, new jersey, united states
Website:
adp.com
Employees:
67351
Melissa Cervantes Work Experience Details
  • Adp
    Hcm Senior Solutions Consultant | Mas
    Adp Jan 2024 - Present
    Tucson, Arizona, United States
    View
  • Adp
    Hcm Business Consultant
    Adp Apr 2022 - Jan 2024
    United States
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  • Iqor
    Avp Operations
    Iqor Jan 2009 - Sep 2021
    Tucson, Arizona, United States
    Managing daily activities to keep the operations running smoothly. Monitoring performance and customer interactions. Keeping track of key performance indicators across different functions.•Payroll, staffing, and scheduling•Assign action items to employees and own all necessary follow-up•Human resource management•Conducting meetings and trainings•Back office audits
    View
  • Arizona Justice For Our Neighbors
    Intern
    Arizona Justice For Our Neighbors Sep 2020 - Dec 2020
    Tucson, Arizona, United States
    •Experience with asylum law and the impact of current immigration policies on asylum seekers. •Conducted interviews with asylum seekers to have a statement of their situation, then provided that information to the attorney that was handling their case. •Completed translations from Spanish to English for legal documents needed in their asylum cases.
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  • Receivable Management Services (Rms)
    Team Leader
    Receivable Management Services (Rms) Apr 2006 - Dec 2008
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  • Dun & Bradstreet
    Application Specialist
    Dun & Bradstreet Jan 2004 - Apr 2006
    View

Melissa Cervantes Skills

Call Center Bpo Operations Management Call Centers Customer Experience Outsourcing Service Delivery Customer Satisfaction Workforce Management Team Leadership Transition Management Team Management Customer Retention Offshoring Telemarketing Crm Process Management Process Excellence Sla Business Process Improvement Mis Business Analysis Management Six Sigma Process Improvement Performance Management Soft Skills Quality Assurance Iex Call Center Development

Melissa Cervantes Education Details

Frequently Asked Questions about Melissa Cervantes

What company does Melissa Cervantes work for?

Melissa Cervantes works for Adp

What is Melissa Cervantes's role at the current company?

Melissa Cervantes's current role is HCM Senior Solutions Consultant | MAS.

What is Melissa Cervantes's email address?

Melissa Cervantes's email address is me****@****qor.com

What is Melissa Cervantes's direct phone number?

Melissa Cervantes's direct phone number is +152044*****

What schools did Melissa Cervantes attend?

Melissa Cervantes attended University Of Arizona, University Of Arizona, Eller College Of Management, University Of Arizona.

What skills is Melissa Cervantes known for?

Melissa Cervantes has skills like Call Center, Bpo, Operations Management, Call Centers, Customer Experience, Outsourcing, Service Delivery, Customer Satisfaction, Workforce Management, Team Leadership, Transition Management, Team Management.

Who are Melissa Cervantes's colleagues?

Melissa Cervantes's colleagues are Kristof Zsamboki, Joyce Lloyd, Hamed Gramboute Hamed Gramboute, Chase Wright, Nguyễn Tùy Anh, Harshini Patnala, Kohl Thompson.

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