Melusi Malaza Email & Phone Number

In my current role at FNZ, I specialise in streamlining business processes by orchestrating business and functional solution designs, while conducting detailed technical analyses on FNZ’s wealth management platform. My leadership in end-to-end testing operations, including support for client UAT, ensures that our solutions align seamlessly with client needs, enhancing their experience and satisfaction. I work with both internal and external stakeholders effectively, providing critical oversight and ensuring that all solution developments are clearly communicated and coordinated with IT developers.Transforming business and technical requirements into user stories and functional documentation, I have improved our IT systems and business models, facilitating a better understanding and alignment with client objectives.

South Africa

In my role enhancing the Beyond FX trading platform, I delivered expert-level support in analysing and redefining business processes to better meet the needs of our diverse clientele, including direct clients, intermediaries, and operational teams. This involved thorough collaboration with project sponsors, managers, and subject matter experts to develop a clear vision and scope for the solution, ensuring all legislative and competitive factors were considered. Through diligent documentation and requirement gathering, along with conducting user interviews and Joint Application Development (JAD) sessions, I captured and articulated user needs effectively.My oversight extended to managing the critical data migration from FX Online to Beyond FX, prioritising data integrity and continuity. Working closely with third-party software vendors and developers, I played a pivotal role in integrating and enhancing platform capabilities, which was essential in maintaining our competitive edge. Additionally, I was responsible for delivering comprehensive training to our business, operations, and technology teams, ensuring everyone was proficient in utilising the new platform.By employing Agile methodologies, including story mapping and backlog management in Azure DevOps, I orchestrated planning sessions, daily standups, retrospectives, and sprint reviews to drive the implementation of solutions and enhancements effectively. My efforts secured stakeholder buy-in and facilitated the launch of solutions through impactful documents, presentations, and training sessions, consistently meeting predefined business requirements and deliverables on schedule. Through these strategic initiatives, I not only enhanced system usability and client engagement but also optimised the overall user experience, underscoring my commitment to operational excellence and customer satisfaction.

In my role as an FX Trading Application Support Analyst at Investec Corporate and Institutional Banking, I played a crucial role in enhancing the efficiency of front, middle, and back-office FX trading technologies. My responsibilities included developing business requirements, leading user acceptance testing (UAT), and collaborating closely with both vendor and internal teams to create test cases and verify functionality. I managed the technical integration, including defect resolution, regression testing, and data migration, significantly improving system reliability and user satisfaction.My approach included rigorous change management processes and providing support to ensure critical updates and system functionality were effectively communicated to end-users. This role required a dynamic engagement with business stakeholders across all operational areas to drive system improvements and ensure alignment with business objectives.My dedication to ensuring timely updates and resolutions of service requests, incidents, and issues has been instrumental in maintaining high standards of service delivery and user experience in a fast-paced trading environment.

Johannesburg Metropolitan Area

Johannesburg Area, South Africa

In my role at the intersection of technology and finance, I've forged strong collaborations with front-office traders, product controllers, market risk teams, and platform owners to optimise trading systems. My responsibilities extended beyond coordination; ensuring that all enhancements met the rigorous demands of our fast-paced environment. This involved close partnerships with both vendors and internal development teams to craft precise test cases that confirmed all system requirements were met effectively.I provided robust production support for Trading and Sales, tackling complex issues across FX, equities, derivatives, and settlements. My daily tasks included addressing bug fixes, managing production challenges, and ensuring all operations adhered to strict Service Level Agreements (SLAs). My technical skills were essential in managing and resolving application errors, conducting ad-hoc queries, and handling end-of-day reporting through platforms like ServiceNow.My role also encompassed enhancing the utilisation of technology applications across various asset classes, such as FX, equities, derivatives, bonds, and loans. I managed application releases, and batch process recoveries, and conducted system training sessions to boost user competence and ensure the effective use of our applications. Through monitoring application permissions and leading security audits, I ensured our operations remained secure and compliant, underpinning the firm's commitment to operational excellence and continuous improvement

Social Entrepreneurship Programme (Sep)

Activities and Societies: The Social Entrepreneurship Programme (SEP) is a middle management training programme, for people who want.

Bachelor Of Commerce (Bcom) Honours, Informatics

Informatics is a multi‐disciplinary subject, where information, information systems, and the integration thereof into the organization.

Bachelor Of Commerce (Bcom), Informatics

Informatics is a multi‐disciplinary subject, where information, information systems, and the integration thereof into the organization.

Matric, Maths, Science And Information Technology