Melva Chance Anderson Email & Phone Number

Woodbury, New York

• Communicated quickly and effectively in a complex and highly regulated environment resolving issues and providing exemplary customer service. Experienced in insurance regulations, well versed in state and federal laws.
• Investigate, validate and analyze case information and develops both short and long term action plans with an objective to recover amounts owed.
• Analyze investigations to determine proximate cause, negligence and damages.
• Negotiates and settles claims within individual authority
• Maintain client relations through preparation of reports and status updates in a timely and efficient manner.
• Communicate, support and interact with various internal and external parties including attorneys, insurance agents, technical advisors and third parties.

Woodbury, New York

• Provided service to policyholders through telephone communications concerning coverage, ratings, billing, procedures and service requests.
• Processed policy changes, completed and updated applications, mandatory statement forms and all other required state specific documents.
• Responsible for proper file documentation and reporting, loss recovery and file disposition
• Work with Claims manager/Supervisor and other teams to achieve corporate goals

Business Administration And Management, General

High School