• Managed Full Container Load (FCL) and Less than Container Load (LCL) bookings, coordinated with vessel carriers and co-loaders to ensure client satisfaction, and handled employee scheduling and workload distribution.• Developed comprehensive solutions for logistical challenges, maintaining high client satisfaction amid delays or damages, and facilitated staff training on customer service best practices.• Reviewed essential documentation for US Customs’ compliance while overseeing HR functions related to compliance and regulatory adherence. • Utilized Cargo Wise for file management and documentation, ensuring accuracy and efficiency. • Navigated international regulatory requirements, maintained strong relationships with global partners, and managed cross-functional team collaborations to enhance global policies and practices.• Enhanced client satisfaction through effective problem-solving strategies evidenced through client survey rating. • Reduced documentation errors through process streamlining.

• Customized menus for clients with dietary restrictions, showcasing flexibility and creativity.• Coordinated timely food order deliveries, optimizing routes and schedules. - Implemented processes to enhance delivery efficiency and client satisfaction. • Increased customer retention by 10% through tailored catering solutions. • Reduced delivery times by 15% by optimizing logistical processes evidence through implementing GPS tracking devices.

• Successfully trained and onboarded over 50+ new hires, ensuring a 90% retention rate within the first six months by providing comprehensive support and orientation on company policies and culture. • Customized onboarding procedures for 100% of new employees, significantly improving their understanding of coverage options and job roles, which led to a 30% increase in employee satisfaction among Spanish-speaking staff. • Developed and delivered informative presentations and materials in both English and Spanish, fostering inclusivity and cultural appreciation, and contributing to a 20% improvement in employee engagement scores. • Facilitated employee relations and conflict resolution cases, implementing HR policies that promoted a positive workplace environment, resulting in a 15% reduction in workplace conflicts and grievances.

Full-time server at The Ridge Hotel focusing on guest relations and customer service. Engaging in an energetic and creative atmosphere that allows guests to expand their imagination.Responsible for providing excellent service and anticipating the guest's needs in order to ensure a successful experience. Assisted in organizing large catering events focusing on high volume service for over 100 people.