Melissa Baumgaertner Email and Phone Number
My 16-year career in the marketing field within the entertainment and hospitality industry was crafted by my passion for building a brand's storyworld. Sparking a journey to bring brands and their people closer together at Disney, Universal, and other franchises.With a specialty in strategic thinking and planning, my career has equipped me with a diverse skill set including project management, relationship building, and more.With a Graphic Design foundation, my responsibilities allowed me to build a team, projects, campaigns, and programs from conception to execution establishing digital and in-person experiences and compelling storytelling content. I also developed a proven fan-building methodology allowing brands to move consumers from curious to advocates. This career gave me the ability to lead, consult, think strategically, leverage creativity, create partnerships, advocate for channels, organize, and problem-solve. My value is that I understand the complexity of human behaviors, whether internal or external and how to move teams from ideation to execution while elevating a consumer's brand experience.
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Sr. Manager, Portfolio Lifecycle Marketing (Crm)Electronic Arts (Ea)Los Angeles, Ca, Us -
Sr. Manager, Portfolio Lifecycle MarketingElectronic Arts (Ea) Mar 2024 - PresentMarina Del Rey, California, United States• Lead cross-functional initiatives to enhance email and in-game marketing strategies across EA’s portfolio, acting as a key liaison among Growth Planning, Connected Technology, Analytics, and Content teams to drive project alignment and timely execution• Develop and implement best-in-class lifecycle marketing playbooks and training materials, standardizing email and in-game content strategies across live services, launches, and iterative releases• Collaborate with franchise-dedicated Lifecycle Marketing planners to create a portfolio-wide view of activity, providing accurate forecasting and improving channel plan visibility• Identify and drive automation opportunities based on real-time player data, coordinating with internal teams to scale CRM and Lifecycle Marketing efficiencies across channels -
Sr. Manager, Strategic PlanningSynonymous Nov 2021 - Oct 2023Los Angeles, California, United States• Served as an audience expert and strategic planner for entertainment and hospitality brands to deliver an earned media-focused marketing approach.• Led the development of an online community shifting focus from transactional recognition to advocacy building which required creative vision, content strategy, and programming to operate and scale activities, effectively increasing participation.• Project managed and produced a programmable campaign with operational processes to deliver content-creator collaborations and on-site activations coordinated with stakeholders and vendors.• Actively ensured client’s social media needs were met due to the oversight of the creative production with brief development, approval of concepts, and finalizing content for publishing. -
Manager, Fan & Influencer EngagementUniversal Parks & Resorts Jul 2020 - Oct 2021Universal Parks & Resorts• Designed and built an advocacy program to achieve brand goals to extend share of voice and recognition, which introduced new business capabilities, processes, and a fan journey methodology.• Cultivated and onboarded internal and external cross-functional partnerships to champion, implement, and expand initiatives ultimately becoming key players in achieving program goals.• Spearheaded 30+ activations initiated by comprehensive project plans from planning to facilitating activities, stakeholder buy-in, creative concepting and execution.• Tested multifaceted projects that identified solutions for program improvement, long-term opportunities, and cost benefits effectively achieving multiple team objectives. -
Manager, Content Engagement StrategyUniversal Parks & Resorts Nov 2018 - Jul 2020Universal Orlando Resort• Led the brand’s social media presence gaining 20% channel growth YOY through the oversight of content strategy, programming, and asset development.• Designed and led process improvements and utilized an internal management system to create efficiency and scale while keeping direct reports and stakeholders on track with key deliverables.• Supported Marketing teams by managing social content and experience development efforts for Universal’s loyalty program that continued to drive member growth, retention, and acquisition.• Executed product development and marketing opportunities for 22+ experiential events and activations increasing brand loyalty and earned media. -
Content Engagement ManagerUniversal Parks & Resorts Jun 2017 - Nov 2018Universal Orlando Resort• Played a role in building the Content Engagement team ultimately leading 5 with their development into effective content storytellers.• Developed and project-managed integrated campaigns for 5 yearly marquee events and multiple new attraction openings with integrated strategic approach plans including actionable steps effectively delivering against changing timelines.• Managed communication and coordinated access, travel, expenses, and production for influencer partnership collaborations while ensuring their visit was met with tailored experiences. -
Social Media StrategistUniversal Parks & Resorts Sep 2014 - Jun 2017Universal Orlando Resort• Established an audience-first approach to social engagement and content storytelling ultimately enhancing experience across Universal Park’s social channel footprint.• Identified and synthesized business needs, gathered ongoing feedback, and managed expectations on tactical progress with the immediate team, key stakeholders, and leadership.• Activated live engagement centers, which required the coordination of a centralized team for real-time content capture, publishing, and 1:1 engagement.• Wrote briefs, art directed, and produced in collaboration with teams for always-on and campaign-specific assets. -
Internal Communications SpecialistThe Walt Disney Company Jan 2013 - Sep 2014Disney Sports• Consulted and supported all levels of Cast Members with targeted communication insights formulated into actionable plans and resources.• Collaborated with senior leadership on initiatives (events, communication, keepsakes) to create an inclusive team culture, which achieved an increase in morale and participation. -
Internal Communications AssociateThe Walt Disney Company Jun 2008 - Jan 2013Resorts And Magic Kingdom Park• Wrote and designed effective editorial publications and tools with distribution management for timely delivery.• Influenced senior leadership on communication strategies and actionable approaches for new experiences and impacts. -
Internal Communications Professional InternshipThe Walt Disney Company Jan 2008 - Jun 2008Disney'S Hollywood Studios -
Disney College ProgramThe Walt Disney Company Aug 2007 - Dec 2007Downtown Disney
Melissa Baumgaertner Education Details
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International Academy Of Design And TechnologyGraphic Design -
Southeast Technical InstituteGraphic Communications
Frequently Asked Questions about Melissa Baumgaertner
What company does Melissa Baumgaertner work for?
Melissa Baumgaertner works for Electronic Arts (Ea)
What is Melissa Baumgaertner's role at the current company?
Melissa Baumgaertner's current role is Sr. Manager, Portfolio Lifecycle Marketing (CRM).
What schools did Melissa Baumgaertner attend?
Melissa Baumgaertner attended International Academy Of Design And Technology, Southeast Technical Institute.
Who are Melissa Baumgaertner's colleagues?
Melissa Baumgaertner's colleagues are Shruti Rajan, Dan Rod, Harish Ragelli, Mustafa Taleb, Dragoi Alin, Andrew Wilson, George Stanica.
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