Melvin Bartlett Email & Phone Number

Abu Dhabi, United Arab Emirates

Abu Dhabi, United Arab Emirates

As the IT and Platforms manager I am responsible for overseeing the maintenance and enhancement of IT systems and digital platforms within the School. This role involves troubleshooting technical issues, managing digital platforms, and providing comprehensive technical support to ensure seamless operations.Duties Included• Troubleshot technical issues for students, faculty, and staff, • resolving 95% of issues within 24 hours• Installed and configuring hardware and software • Maintain and update systems• Patch and monitor system performance to ensure optimal functionality• Provide prompt and friendly technical support to faculty, Students and parents • Document and report technical issues and resolutions• Handle multiple helpdesk tickets• Tracking and analysis of recurring issues• Managed user accounts and permissions, enforcing security • Maintain policy and procedure to ensure data integrity and confidentiality• Collaborate with educational vendors / professionals (Mastery connect/Cpoms/Exact Path)• Optimize functionality, ensuring seamless communication and efficient • Design workflows to improve and streamline processes • Designed and implement device retrieval process for school• Design and create digital device form for logging faulty devices through the use of power automate. • Design and create automated splitting and renaming application for pdf reports. (Python)• Maintain and manage projector support for all classrooms (60 + classrooms)• Act as intermediatory between IT and staff to improve collaboration and response time• Maintaining multiple educational platforms. (Mastery connect/Cpoms/Exact Path/Raz Kids/Ruth Miskin/ASC Timestables/Seesaw/TTRS/Educare/Teachpoint)• Assist in rostering for NWEA/Tala

Abu Dhabi

As the IT Supervisor I oversaw the daily operations of the IT department, ensuring the efficient and effective use of technology resources. This role involved managing a team, coordinating projects, maintaining IT infrastructure, and providing technical support to ensure the smooth running of all IT systems within the organization.Duties Included• Keep track of IT Inventory and Site Documentation• Monitoring of servers and internet services• Manage daily functional operation of different departments within the organization• Install, upgrade and maintain hardware and software• Maintain and setup user accounts (Active directory and office 365 Mail accounts)• New Server installations and configuration• Assist in PABX/phone setup• Network infrastructure Troubleshooting/Setup• Monitor Cisco Meraki portal / Configuration Client VPN setup and access rules• Autotask endpoint integration for ticketing system and automated patching updates throughout the organisation• Assisting HR with integration of new Onboarding process• Remote Branch Configuration and setup• Printer setup and configuration• Network configuration and testing • License renewals and purchases• Active directory and group permission

Port Elizabeth Area, South Africa

As Sales Team Leader I worked with various departments (Customer Service, Technical, Dispatching, Warehousing) and middle Management (Product); upper Management (Branch Management). My primary focus however remained on motivating and guiding the Sales Team and providing our clients with the highest level of service. I believe that my strengths in helping the Team and Clients was based on my knowledge of the products and the solutions that they provided.Duties Included• Supervising, guiding and motivating the Team• Helping with workload delegation of tasks for the Team• Coordinating with different departments to ensure smooth and efficient workflow to improve client interactions.• Informing management of any problems affecting the branch and providing possible solutions• Ordering and maintaining sufficient stock levels• Assisting other branches with stock transfers and end user collections• Tracking orders and courier shipments • Barcode tracking, warranty checkups for clients, Crediting stock items• Assisting with Server configurations and builds• Former Position: Sales Consultant Duties Included:• Meeting monthly sales targets (Turnover and Gp)• Drawing up daily; weekly and monthly reports• Maintaining client database• Drawing up quotations for clients and offering the best solutions for their needs• Dealing with customer enquiries and complaints• Liaising between different departments (Technical, Accounts, and Logistics)• Maintaining, ordering and forecasting of Branch Stock levels based on monthly and quarterly movement• Forecasting Market demand on product lines based external factors

Bachelors Of Commerce, Information Management

High School