Melvin Boyd Email & Phone Number

Recruit, train and develop team membersOversee daily operationsMaintain cleanliness/maintenance/inventory and food prepMonitor financial performance, achieve financial targets, manage cash handling/record-keepingEnsure regulatory compliance and enforce food safety/sanitationFoster a customer-focused culture handling feedback or complaints

Lead and motivate a team of restaurant staff including training, supervision and performance evaluationsManage daily operations, including opening and closing procedures, cleanliness, and compliance with health standardsMonitor inventory levels and order supplies to maintain smooth operationsSet and exceed key performance indicators such as sales targets and customer satisfaction scoresProvide ongoing training to enhance team members’ skills and customer serviceManage administrative tasks including payroll, scheduling, and record-keepingEnsure adherence to food safety, labor laws, and company policiesCollaborate with marketing team to implement local promotions and initiatives

Schedule and track job candidates throughout the hiring processCollaborate with recruiting team to share candidatesProvide information regarding benefits and claimsWork closely with recruiters and hiring managers to ensure goals are met to identify target talentConduct candidate reference and background checksProcess onboarding documentation and facilitate first day training/tours

Coordinate staff schedules and ensure staff has necessary trainingMaintain and monitor home records according to company/state policiesServe as point of contact for emergencies and urgent issuesDocument all house issues or incidents. Report safety issues timely.Maintain and document all personal funds, petty cash for service receipts, and operate home within budgetary guidelinesRequest, coordinate and monitor all house related expenditures and inventories.Provide supervision and oversight for all staff as outlined in supervision planEnsure all health-related documentation is kept if deemed necessary (medicine logs)Conduct monthly staff house meetings

Designed a comprehensive customer service program to increase sales and retention of customersManaged food costs, maintenance, vendors, spoilage, city safety codes, compliance within food industry standardsDeveloped successful partnerships with local businesses, promoting services among the local communityPerformed all AP/AR for sales daily, monitoring accountability of 15 staff membersDirect all human resources aspects including recruiting, hiring, employee benefits, training

Diploma

Diploma