Melvin Cook Email and Phone Number

Fishing, Hunting, Camping

Sporting Clays, Skeet, Trap

Advise and implement strategies, policies and procedure for new businesses. Provide training and solutions for operations, HR, safety and security and state municipal code compliance.

Provided excellent and enthusiastic customer service by engaging the customer, sharing product knowledge and suggestive selling. Greeting customers, helping customers find product and recommend similar products. Conducted daily inventory and stocking. Assisted multiple departments in meeting customer needs.

Residential and Commercial Sales of all services offered by the company (termite, pest, lawn, irrigation). Visit at least 5 accounts daily generated by company leads, self-generated “creative” leads and cold calling. Consistently maintain relationship with customers by follow up visits, email, text and calls.

Showroom and Internet Sales of home arcades (pool tables, darts, pinball, etc.) Obtain new and maintain existing business accounts. Internet sales and solutions.

Regulatory Compliance Coordinator/Environmental and Compliance Dept. for the City of JacksonvillePromulgated rules for implementation and enforcement of multiple Chapters of the Duval County Ordinance Code. Created and designed permits and permitting procedures for new Ordinance Code. Responsible for conducting inspections of operations to ensure continued compliance with City regulations. Monitor and analyze all financial data pertaining to Ordinance including forecasting and maintaining budget. Responsible for training and development of employees regulating ordinance code. Consultant for the City of Jacksonville to various counties adopting Chapters 155 and 156 of the Ordinance Code.

Leader of 3 Area Managers for 30 Taco Bell Restaurants in N.Florida and S.Georgia. Responsible for operation standards, product quality, customer satisfaction, HR management, financial analysis and profitability of 30 units doing $36M sales annually.Notable Accomplishments:Led Florida/Georgia in Sales Growth for 2008. Facilitated and orchestrated the launch and establishment of 4 new restaurants.Led company for charitable dollars raised for Boys and Girls Clubs in 2008 and Armed Forces Family Foundation in 2009.Recognized ‘Best Speed of Service’ for Southeast QSR, LLC in 2009.

Leader of 7 Taco Bell restaurants to ensure that each Restaurant General Manager meets and exceeds operational accountabilities. Consistently achieved strategic goals, and implemented process improvements in pursuit of optimal operations. Propelled revenues through continual operations improvement by actively engaging entire Team in each store through goal setting and coaching daily. Improved customer-focused culture by serving as role model and training managers to exceed customer service standards. Conducted extensive HR management, including: recruitment, personnel evaluations, training, development and recognition.Notable Accomplishments:Led Florida/Georgia in Sales Growth for 2008.Facilitated and orchestrated the launch and establishment of 4 new restaurants.Led company for charitable dollars raised for Boys and Girls Clubs in 2008 and Armed Forces Family Foundation in 2009.Recognized ‘Best Speed of Service’ for Southeast QSR, LLC in 2009..Fostered cohesive and productive workplace; achieved high levels of peer satisfaction and retention.Created and implemented evaluation and ranking system of key operational accountabilities for Jacksonville.Recognized ‘Best Area Coach’ in Jacksonville in 2005, 2006 and 2007.

Effectively managed day-to-day operations by scheduling labor, ordering food and supplies, developing restaurant team while ensuring food quality/safety with 100% customer satisfaction. Optimized facility management, training/development, and preventative maintenance. Consistently ensured communication of business policy, protocol, and standards for food management and safety control. Collaborated with Area Supervisor to ensure excellence in operations. Performed operations evaluations to ensure adherence to policies and procedures, assess goals, and P&L performance. Notable Accomplishments:Increased unit sales 26% in 11 months.

Market Training Manager (1996-1998)Team Managed Unit (TMU) Manager (1994-1996)General Manager (1991-1994)Promoted through positions of increasing authority due to excellence in operations management.Developed and implemented school lunch program in 1994.Trained multiple managers in all aspects of operations and aided other units in teaming training as Market Training Manager. Awarded ‘Lowest Employee Turnover’ in 1996.Recognized as Manager of the Year in 1997.Achieved ‘Fastest Speed of Service’ in 1996 and 1997.