Melvin Donato Email and Phone Number

Projectso Partners/Billers Onboarding and API integrations to the PalawanPay App Bills Paymento OTC Loan Disbursements (Partnership with Home Credit)B2B Partner Ecosystem TrackResponsible for assisting the Product Manager in developing product strategies, planning and executing product launches, conducting market research, gathering and analyzing customer feedback, and collaborating with cross-functional teams to ensure successful product development and delivery.

Performance Face Senior SpecialistProjectso B2B (Business-to-Business) Finished Goods Website – Advanced Ordering Feature o B2B (Business-to-Business) Spare Parts Websiteo B2B (Business-to-Business) Websites – Support Page & CRM Integrationo Community Website Revampo Brands Websites Revampo Internal Ticketing Forms and CRM Integrationo Digital Asset Management System ImplementationStrategyo Lead requirements analysis and verification to ensure the project requirements are complete, concise, traceable and feasible to conform to the standardso Create requirement specifications according to approved templates using simple and clear business language and following business standards to ensure stakeholders will properly understand the contents of the documento Collect and analyze a project’s business requirements and communicate to project team to ensure all are agreed with the project scopeo Support the implementation efforts by providing timely response to clarifications to prevent delays and blockers in the development processo Identify and define business processes and workflows, and perform research on new technologies and solutions adhering to “Plan-Do-Check-Adjust” (PDCA) cycle to formulate the best implementations and work standardso Provide training and guidance to business users to ensure that they know to utilize the features and systems thatwere implementedo Define and implement goals to meet SLAo Research, select, implement and maintain digital solutions to enable Customer self-serviceso Define, implement and measure OKRs, KPIs and Metrics systems to drive a performance-based organizationo Create and update policies and guidelines to ensure governance and complianceo Create and deploy Leadership programs to train individuals into becoming Customer centric, innovative andinspiring leaders

LexisNexis Legal & Professional APACProjectso Migration of Royalty Accounting HelpDesk from Emails to ServiceNow Internal Ticketing System o PeopleSoft ERP for Royalty Accounting (SME, UAT)o SOP Documentation and MaintenanceResponsibilitieso Prepare Royalty Timetable and coordinate with business partners, authors and publisherso Have a full understanding of all systems related to royalty accounting and participate in implementation of newapplications, modules, systems upgrades and user acceptance testing.o Interpret and set up royalty contracts in the system, accurately and timelyo Perform royalty related month end activities such as accrual, interface to GL and royalty related accountreconciliationso Analyze and perform adjustments due to under/over accrual of royaltieso Generate royalty statements as applicableo Facilitate royalty statement review with the editorials/publishers, address review comments and performrequired adjustmentso Coordinate with Editorials/Publishers for royalty statement distributiono Liaise with Accounts Payable Team for the timely and accurate royalty payment to authors. o Address royalty queries from authors o Liaising with business units, Business Controllers, Business partners, Operations. Take a proactive approach to developing new policies and procedures as needed to fit changing business needs.o Accountable for delivering efficient and effective operations of Royalties processes in scope to high quality standards that meet/ exceed key objectives and service levels.o Assist in designing, testing and documenting the new global royalty system as it expands into various regions/countries

LexisNexis Risk SolutionsProjectso SOP Documentation and MaintenanceResponsibilitieso Accurate allocation of daily payments received by utilizing different tools in aiding research and posting.o Resolving of Unapplied payments by communicating with the customers or the collectors.o Timely respond to queries received in the mailbox.o Update of assigned process documents and monitoring of the completion of all process documents assigned tothe team.o Processing of Incoming and Outgoing Intercompany payments.o Reconciliation of posted payments against bank statements.o Aiding in the processing of Dispute requests - which includes refunds, payment transfers, bad debt reversals,small balance reversals, and payment copies request - when necessary.

o Responsible for proposal of services to prospect clients with focus on cost proposals.o Preparation and processing of contracts with consideration on client requirements.o Adjustments on payroll and billing rates once new wage orders are released.o Responsible for four (4) other personnel in the Finance Department, composed of three (3) billing officers and acollector.o Assures accuracy of billing statements prepared by billing officers before submission. o Ensures the timeliness of submission of bills.o Billing and Statement of Accounts preparationo Ensures that monthly target collection quota is achieved.o Prepares check vouchers and monitors disbursements.o Coordinates with the accountant in providing data for VAT payments and input taxes. o Resolves issues on billings.o Reporting of collections and outstanding receivables.