Melvin Ealey Email & Phone Number

Bartow, Florida, United States

Pressure Treated Lumber

Charlotte, North Carolina

Handle customer issues, process orders, and provide information about products/servicesRespond to telephone inquiries, providing quality service to customers and associates inquiring about the availability of products or status of ordersConsistently improve customer satisfaction through resolution of conflicts, issues, and concernsTrack open orders, and monitor customers receiving COAsProvide support to the sales team, warehouse staff, and account reps

Charlotte, North Carolina Area

Operate and safely maintain equipment for pumping or repackaging chemicals including solvents and acidsRegularly inspect and maintain equipment and monitoring devices to ensure properly functioningEnsure all chemical totes, drums, and tankers were filled to the proper level and/or weightConduct periodic plant safety inspections to maintain regulatory complianceOperate forklifts and other warehouse equipment

Charlotte, Nc

Lead Technical Support Rep. for National Account Manager (major box stores)Developed and maintained detailed data and reporting to insure proper product usagePrepared reporting for senior management showing product metricsManaged product reliability through monitoring and testing to provide top-notch customer satisfactionSignificant travel (U.S. and Canada) in order to provide on-site technical support to external customers - addressed production, quality control, testing equipment performance, and process issuesPerformed quality audits at customer locations to ensure efficient operations and compliance with industry regulationsDeveloped corrective actions and improvements regarding product performanceCreated and maintained a database for the national account customer base for all quality results from all internal and 3rd party inspections

Prepared, pressure treated, and performed lab testing of samplesMaintained organization and cleanliness of the shop tools and surrounding work environment Collected and documented data for Research teamTraveled to U.S. test sites for analysis of field samples

Daily maintenance and testing of water and wastewater facilities. Completed service order requests and monthly water quality reports

Raleigh-Durham, North Carolina Area

Quality Assurance Testing and Certificate of Analysis auditsCustomer feedback testing and trials on productsAssisted designers with new product developmentMaintained and controlled data collection systemsTrained employees on quality control procedures

Catawba, Sc

Assist with new coating formulation testingAssist the Technical Department troubleshooting daily issuesPerformed trial runs for production of lightweight coated paperAssisted with the implementation of new testing machinery

Lancaster, Sc

CashierBaggerStockerAssisted store manager

Bachelor Of Science (Bs), Wood Science And Wood Products/Pulp And Paper Technology

Bachelor Of Science (B.S.), Business Administration And Management, General, Magma Cum Laude