Melvin Halbert Email & Phone Number

I am a result driven Customer Service Director with the proven ability to grow the business. My experience and leadership abilities will allow me to contribute to your organization’s success in the following areas:·Center Management ·Strategic Direction and Goal Setting·Budget Development and Analysis ·Process Improvement·Team Building ·Employee Development and TrainingMy overall skill set allows me to thrive in a diverse functional environment to make an immediate impact. I have a spirit of excellence that is unsurpassed and welcome the opportunity to match my competencies with your corporate goals.Specialties: Provisioning Center build and deploymentSenior Project Management of OSS deploymentQuality AssuranceM&P development and implementation

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  Director Network Services

  Kmc Telecom, Inc

  Feb 1998 - Mar 2006

  Managed the direct customer interface activities for 22,000+ end users. Interfaced with thirty-seven (37) City Directors and ninety-two (92) Account Executives in delivering telecommunication products. Directed 172 Service Provisioning employees with an annual budget of $17 million. ·Consistently exceeded established service order provisioning objective to meet the revenue projection of $450,000 per month.·Reviewed and analyzed monthly P/L statements.·Developed daily, weekly and monthly metric reports for provisioning and maintenance productivity. ·Project managed the disconnect of non-revenue generating circuits valued at $13 million.·Interfaced with ILEC, CLEC and IXC management teams on resolving chronic service order issues.·Improved operating efficiencies by developing and implementing new processes.·Increased customer satisfaction by implementing a customer contact program.

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  Winona State University