Melvin Jackson Email & Phone Number

Kansas City, Missouri, United States

• Take inbound calls to identify caller’s situation to resolve problem.
• Properly document all tickets so that they are resolved correctly and escalate to appropriate department when necessary.
• Responsible for submitting the appropriate ticket regarding the nature of the call received.

Kansas City, Missouri, United States

Establish positive rapport with current client customers through inbound telephone calls.Handle incoming calls from customers requesting to disconnect, add or change their current services. Accurately compute and quote customer monthly charges, non-recurring charges, adjustments, and balances. Provide flexible options to the customer based on product and.

Overland Park, Kansas

• Updating client activities and records on Salesforce and making necessary changes.
• Qualifying prospective leads and recommending Medicare Supplement plans.
• Calculate premiums and establish payment methods.
• Explain different plan features and value to promote sale best recommended plan.

Sales Consultant

• Exhibit consultative selling skills. Assist customers in selecting a vehicle by asking questions and listening carefully to their responses.
• Continuously developing product and sales acumen to become the vehicle authority. Know the in’s and the out’s of product offerings, optional packages, and the latest technologies.
• Perform high-quality, professional demonstrations of new/used vehicles.
• Follow-up with buyers to ensure successful referral business.
• Using sales strategies… Show more
• Using sales strategies to overcome objections and thrive within sales situations.

Kansas City, Missouri Area

Proven ability to work efficiently under pressure.Capable of speaking, reading, and understanding company policies and procedures.Collaborating with Managers on best use of resources to reduce waste and save time.Cooking order according to food health and safety standards.

Develope and create programs with activities for students to work withWork with school administrators to carry out other events and programs.

Research Assistant for FacultyPresented Independent Research Project at Psychology Conference.Member of Psychology Club, Vice President

Kansas City, Missouri Area

Manage data packet using SPSS software Worked closely with Faculty to carry out research projectsCoding and evaluating data