Melvin Kilpatrick Email & Phone Number

Durham, North Carolina, United States

Achieve qualitative and quantitative targets for individual performanceUpsell/cross sell by engaging customers in a discussion about membership, products and services suitable to their needs through both inbound and outbound campaignsRemain knowledgeable about memberships and products while working to become subject matter experts in important areasCollaborate with team members to share knowledge, identify efficiencies and achieve Service Level AgreementsCommunicate relevant information on policies, member benefits, products, services, and industry developments through inbound/outbound phone, email, chat, and social media channels.Navigate multiple systems to grant access and manage membership requests, product orders, event registrations, account adjustments, and other requestsIdentify customers' needs and anticipate obstacles by clarifying information, researching issues and providing the easiest solutions or alternatives

United States

Greenville, North Carolina Area

Provide administrative and operational support to the simulation team and other educators of the Clinical Simulation Center. I prepare the Center and Healthcare Simulation unit for schedule courses. Provide assistance to students and faculty using learning technology including simulation computer use, simulation technology and audiovisual equipment. Manage Brody School of Medicine Clinical Simulation Program Website. Main driver of the Brody School of Medicine mobile unit.

Kinston Nc

I presented to customers, BMWs that they were interested in purchasing or already purchased. The presentation included specifications of the vehicle and features. The job included being a full time IT technician. Those duties included, network troubleshooting, software repair and hardware troubleshooting for Sale Auto Mall. The company includes BMW, Kia, GMC, Ford and CraftMasters. Worked as a client advisor when staff was limited.

Ayden, Nc

Troubleshoot computers that had hardware issues. Included, removing hard drives and re-installing them, installing and re-installing memory, removing viruses and screen replacements on laptops. Also, troubleshot software issues which included, removing viruses, installing operating systems, system restores, defragmenting, disk cleanup and correcting registry errors. Interacted with customers and built a excel program so that the company could record its daily, monthly and yearly activities. (This is a combination of my first and second Apprenticeship with the same company)