Oversee the Service/Maintenance Department by providing outstanding customer service and timely resolution to resident requests and home concerns.• Manage Turnover Projects in timely fashion while managing to internal versus external work done at the home.•Maintain and oversee schedule of inspections for resident move out•Manage vendor base to complete assigned work orders and projects with TBD expected pricing, quality, and timeframes.•Supervise Field Service Supers and vendors to ensure the best possible outcome regarding service requests, residents are highly satisfied, and expenses stay within stated company targets.•Examine and manage response times, resident satisfaction and the overall productivity and efficiency of Field Service Supers and vendors within their portfolio.•Manage the daily call assignments and logistics for their team.•Review requests to use third party vendors and approves when appropriate. Review vendor pricing and approve invoices for completed work.•Train team on newly developed processes and procedures. Educate and promote property repair best practices. Coordinate skills and trade-based training for associates as needed.•Monitor cost control of service orders and ensure that all maintenance related tasks stay within budget.•Answer Field Service Supers technical questions and concerns.•Follow-up with service orders to confirm resident satisfaction with the work completed and resolves issues with dissatisfied customers.•Comply with all applicable health and safety rules and regulations, as well as ensures all properties are compliant with local, state and federal health and safety laws.•Support team members and identify areas of succession planning for team members.•Track employee training and ensure required training is completed in a timely manner.•Participate in performance management of team which includes performance reviews, creating corrective actions, mentoring, development, and performance improvement plans.

Complete inspections of residence and complete turnover within budget allowance. Schedule trades in a timely manner for completion of make ready. Received and executed service calls daily. Complete repairs within my knowledge base and schedule larger projects with vendors.

● Coordinated residential and commercial construction ● Implemented processes to ensure projects are completed within budget and due date● Communicate with clients and management daily to ensure project success● Residential permitting when required● Provide tools and material to jobsite when required● Conduct safety meetings when starting new projects● Proficiency in engineering concepts

As an employee of Canon Business Process Services Operations team I am responsible for managing the daily operations of client sites within Houston and planning the use of materials and staff to ensure profit objectives are met. I have experience performing operations needs analysis, monitoring and refining the systems and procedures in place, and delivering metrics and measurements to management and the client.Responsibilities Included:1. Exercises responsibility for the operations activities for a specific group of operating units or sites and for ensuring quality services by meeting varying client requirements and needs2. Manages the budget client sites to meet/exceed profitability goals3. Directs activities of site staff to ensure profitability, efficiency and quality4. Monitors operating unit activities to ensure compliance with CBPS and client policies, as well as contract requirements5. Assists in the renegotiation of client contracts6. Coordinates placement and assignment of personnel throughout operating units7. Develops financial forecasts for each operating unit and monitors financial performance of operating units including profit, billing and cash-handling procedures8. Responsible for the administration of CBPS personnel policies and actions to ensure fair and equitable treatment of all employees9. Plans for development of employees at managerial and non-managerial levels10. Assist in sales presentations as needed11. Creates and implements annual Strategic Action Plans based on the balanced score card for each account

I communicated with various Parts of the world to ensure they are equipped with the correct drawings, maps, and/or seismic data.Responsibilities included:1. In charge of controlling all data coming in and out of Houston Record Center (HRC).2. Implemented new ideas such as creating a live spreadsheet that correlates all data stored at HRC.3. Directed eleven thousand box move from three of ExxonMobil facilities and will be directing more in the near future.4. In charge of handling all offsite request/data stored in various places such as Iron Mountain, Underground Vaults, etc.

KBR December 2007 – PresentTechnical Services Working as an Engineering Tech for Tech Services Department Houston Home Office for the Chevron Gas to Liquids EGTL Project.

While working as a lead lab technician I performed ICP testing (Inductively Coupled Plasma) on a daily basis in a lab environment. I had to accurately and precisely measure and conduct the experiment in a timely manner to the client’s specifications. The results had to be imputed using Win Lab 32 and Procommunications. I was involved in depth with troubleshooting equipment that would malfunction on a daily basis. I also worked with different spec sheets and other documentation to make sure we were all in compliance with procedures set for the lab.