Melvin Orr Email & Phone Number

Louisville, Kentucky, United States

★ Manage sales and new business development activities within the territory. Acquire new customers and maintain relationships with existing customers. Drive revenue growth through effective account management strategies.• Architect and execute the strategic vision for account growth, sales, and revenue targets. Identify and capitalize on opportunities, as well as author and implement sales strategies, tactical plans, and roadmaps.• Build and cultivate business relationships and drive the end-to-end sales process. Partner with client decision-makers, developing an understanding of their goals, and creating complex customer solutions.• Leader in prospecting new business and pipeline development through cold calling, networking, partner relationship development, and online research tools to identify key business verticals.• Answer customer questions and concerns, turning potentially negative situations into customer success victories. Improving customer satisfaction metrics by 5%, and account retention rates by 12%.• Consistently exceed monthly and quarterly quotas, ranking in the top 5% of account managers in the company.• Execute stock trades accurately, while also properly processing account transfers.

Charlotte, North Carolina, United States

★ Utilized consultative sales skills and product knowledge to understand the needs of the customers and learn their buying habits and expectations, to recommend appropriate product solutions and service add-ons.• Made follow-up calls to potential and existing customers to solicit additional business, while handling up to 100 inbound calls per day.• Performed data entry of sales orders to generate an invoice for products ordered to be picked up or delivered. • Secured payment of invoices with proper funds and obtained credit authorization in accordance with company policies.• Organized and filed daily invoices to ensure books were properly balanced.• Gathered and submitted credit applications and contacted credit applicant with a decision.• Collected payments from business owners who purchased pool equipment on credit.

Rock Hill, South Carolina, United States

★ Met and greeted prospective customers and assisted them in selecting the most suitable vehicle based on their requirements.• Consistently exceeded monthly sales targets, achieving a 20% increase in revenue within the first year by leveraging effective prospecting and closing techniques.• Cultivated and maintained strong relationships with clients, resulting in a high rate of repeat business and referrals, contributing to 25% of total sales volume.• Demonstrated expert product knowledge and a deep understanding of automotive features and benefits, ensuring the ability to address customer inquiries and objections with confidence and professionalism.• Utilized persuasive communication and negotiation skills to successfully close deals on high-ticket items, leading to recognition as a top-performing salesperson in the dealership, year over year.• Collaborated with the marketing team to create and execute successful promotional campaigns, driving foot traffic to the dealership and increasing sales by 15% during special events and seasonal promotions.

Charlotte, North Carolina, United States

★ Interviewed clients to determine clients’ assets, liabilities, cash flow, insurance coverage, tax status, and/or financial objectives. Determined customers' financial needs and prepared proposals to sell services that addressed these needs. • Developed financial plans based on analysis of clients' financial status and discussed financial options with clients. Offered advice on the purchase or sale of particular securities.• Contacted prospective customers to determine customer needs, presented information, and explained available services.• Reviewed all securities transactions to ensure the accuracy of information and conformance to governing agency regulations.• Reviewed financial periodicals, stock and bond reports, business publications, and other materials to identify potential investments for clients or to keep abreast of trends affecting market conditions.• Informed and advised concerned parties regarding fluctuations or securities transactions affecting plans or accounts.• Met or exceeded daily call volume goals - typically between 75 and 100 inbound calls per day.• Made presentations on financial services to groups, attracting new clients.• Evaluated costs and revenue of agreements to determine continued profitability.

Spartanburg, South Carolina, United States

★ Organized and maintained the daily operational tasks for a family member’s property that included administrative work, inspections, and facilitated maintenance requests.

Spartanburg, South Carolina, United States

★ Customer-facing position; assisting customers with billing questions and issues.