Melvin Quick Jr Email & Phone Number

Serve as Team Lead for EPA’s HQ onsite technical support staffManage the work of 25 technicians providing desktop support, software installations, and hardware provisioning/de-provisioning for multiple EPA buildingsServed as Team Lead supporting the Premier Support customersProvided tier one, two, and three level support to over 90 users; including the Administrator, Assistant Administrator, Special Assistants and other top level management.

Served as Site Lead for the installation, configuration, troubleshooting and maintenance of over 2500 desktops and laptops, network printer, blackberries and other peripherals. Managed the service request queue and ensured an efficient working environment for 15 techniciansProvided support for quick resolutions to customer issues. Analyzed technical problems, schedule assignments, and approved completed work.Coordinated with other site leads on different aspects of the contractServed as key personnel in the configuration, rollout and deployment of 8,000 desktops and laptops in several Washington, DC locations.

Provided technical support to labs, classrooms, and meeting spaces. Installed, configured, and maintained hardware and software for servers and computersEnsured that computers were secure with the latest anti-virus and spyware software Served as the Asset Manager for all software, hardware, and AV equipmentPrepared various media (data diskettes, CD-ROMS) for classroom activities

Provided support for the front office for ILC and Lending Library programsMaintained a database log of ILC activitiesProvided maintenance for returned materials; including removing viruses Maintained digital library cards after student completed coursesClerance: Public Trust