Performed various administrative functions for assigned accounts, such as follow-up on unpaid insurance claims & denials. Reviewed accounts for possible adjustments, write offs & prepared letters of appeal to insurance carriers that paid at an incorrect rate. Executed daily operations of maintaining supporting documentation files & current patient addresses with the usage of the company's skip trace program "Accurint." Arranged for debt repayment and established repayment schedules, based on patients financial situations. Filed correspondence, and performed miscellaneous clerical duties such as answering correspondence & writing reports. Notified customers of delinquent accounts by mail & telephone in order to solicit payment. Responsible for manual & electronic of fling claims to Commercial, Workers Compensation & No Fault companies. Requested any needed information from patients and physicians office, follow-up on all claims that were billed out 30 days & beyond. Served as a liaison between the insurance carriers & provider, to ensure that all correct insurance information & authorizations were obtain for proper billing. Handle over 80 incoming calls a day from both Spanish & English speaking patients, insurance carriers & attorney to resolve all inquiries & complaints pertaining to physician charges while maintaining a positive & pleasant attitude. Assisted with Management to resolve complex claims-processing issues: participated in quality control audits & monitor claim status updates. Excelled within deadline intensive environment, ensured accurate & on time completion of all projects provided by management team.