Melvin Mathew Email and Phone Number
Melvin Mathew work email
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Melvin Mathew personal email
CAREER SUMMARY• An experience of 8+ years in high-growth startups, encompassing aspects of Post Sale Client Servicing, Operations, Recruiting, Training, Upselling, Cross-selling, Client Retention & Relationship Management.• Currently at 'Whatfix' as the 'Partner Success Leader' responsible for Enterprise customers via ISV & GSI partners in the EMEA & APAC regions. Additionally, responsible for Emerging(SMB) customers in the EMEA & APAC regions.• MBA (Batch of 2020) from XIMB - Marketing & Strategy. Prior to it, worked as Manager - Customer Success at 'Tracxn', Key Account Manager at 'PressPlay' & lastly Operations & Sales Executive[part time] at 'Your Design'.
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Partner Success Leader (Emea & Apac)Whatfix Jan 2024 - PresentSan Jose, Ca, Us
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Manager - Partner & Customer Success (Emea & Apac)Whatfix Jan 2023 - Dec 2024San Jose, Ca, Us• Handle a team of CSM's managing clients across EMEA & APAC regions• Responsible for a portfolio of ~USD 3 Mn ARR via the partners• Work on projects to improve process efficiency within the team
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Lead - Partner & Customer SuccessWhatfix Jul 2022 - Dec 2022San Jose, Ca, Us• Initiate Partner Success in APAC with a designated CSM for the region• Manage a portfolio of ~USD 1Mn ARR in APAC & EMEA(partially)• Co-work with partners and clients for a successful ROI realization
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Senior, Partner Success ManagerWhatfix Jan 2022 - Jun 2022San Jose, Ca, Us• Manage an ARR of ~USD 700K across clients in India & EMEA regions• Conduct EBR’s and regular product training sessions for all assigned partners & enterprise accounts• Ensure increased platform adoption - achieving optimal results & ROI on implementation
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Partner Success ManagerWhatfix Feb 2021 - Jan 2022San Jose, Ca, Us• Conduct EBR’s and regular product training sessions for all assigned partners & enterprise accounts• Worked with internal teams(sales, product & support) to provide timely assistance to clients• Monitor usage throughout the customer lifecycle to identify at-risk accounts & mitigate churn
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Key Account ManagerKarbon Card Sep 2020 - Jan 2021Bengaluru, Karnataka, In• Responsible for generating a GTV of INR >12Cr/ mo from the Key Accounts.• Structuring the internal processes for Account Management at Karbon.• Associate with Product & Tech teams to fix gaps & streamline the use of Karbon products.• Enhance product usage in the existing customer base - cross-selling & up-selling.• Collaborate with cross-functional teams to address client issues & product requests. -
Coordinator, Student Placement Committee (Cas) | Mba | 2019-20Xavier Institute Of Management Jul 2019 - Sep 2020Bhubaneswar, Orissa, InServed as the Coordinator of the Placement Committee, responsible for maintaining corporate relations with the industry and end to end management of placement processes along with a team. -
Manager - Customer SuccessTracxn Oct 2018 - Jun 2019Bengaluru, Karnataka, In• Led the team in driving the Account Management operations, and also handing the key client accounts• Tracxn platform training, KT of built-in processes & mentoring of new joiners at all levels -
Senior Associate - Customer SuccessTracxn Sep 2016 - Sep 2018Bengaluru, Karnataka, In• Managed accounts comprising a total value of USD 115K [MRR] • Handled the Post Sale Client Servicing activities - onboarding, customer engagement, customer experience, negotiations - upsell/cross-sell, renewal & retention.• Build engagement strategies for various customer categories (VC/PE, IB, Accelerators, etc).• Collaborated with cross-functional teams - BD, Product, Tech, Marketing, Finance, Legal & Analyst teams to process client requirements at the earliest.• Evaluation & recruitment of candidates to the Account Management team.
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Senior Associate - Information CenterTracxn Nov 2016 - Jan 2017Bengaluru, Karnataka, In• Worked on a project to create an Information Center Team along with the CS functions• Collaborated with the Data Analysts & Data Operations team to build a system - to respond to the client's data queries with the least turn-around-time
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Key Account ManagerPressplay Jul 2015 - Sep 2016• Worked on end to end client servicing in the buses vertical encompassing aspects of Sales, Operations, Recruiting, Training, Inventory Management and Post Sale Client Servicing. • Managed 14 client accounts including the Karnataka State Road Transport Corporation being one of the largest bus operators in India. • Hired and trained multiple Operations Executives and Operation Managers to work in Bangalore. Also handled the Working Capital for the city. -
Sales And Operations ManagerYour Design Store Dec 2010 - Jul 2015Bangalore, Karnataka, In• Started as a Student Ambassador in 2009, interned and continued working [Part Time] in the Sales and Operations department of ‘Your Design’, from (June) 2011- (June) 2015.• Identify, develop and evaluate marketing strategy.• Negotiate contracts with vendors and distributors to manage product distribution, establishing distribution networks and developing distribution strategies.
Melvin Mathew Skills
Melvin Mathew Education Details
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Xavier Institute Of Management(Xim Bhubaneswar)General -
New Horizon College Of EngineeringMechanical Engineering
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Christ University, BangaloreScience
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St. Joseph'S Boys' High SchoolMathematics And Computer Science
Frequently Asked Questions about Melvin Mathew
What company does Melvin Mathew work for?
Melvin Mathew works for Whatfix
What is Melvin Mathew's role at the current company?
Melvin Mathew's current role is Customer Success Leader - Partnerships & Emerging Markets Whatfix.
What is Melvin Mathew's email address?
Melvin Mathew's email address is me****@****fix.com
What schools did Melvin Mathew attend?
Melvin Mathew attended Xavier Institute Of Management(Xim Bhubaneswar), New Horizon College Of Engineering, Christ University, Bangalore, St. Joseph's Boys' High School.
What are some of Melvin Mathew's interests?
Melvin Mathew has interest in Social Services.
What skills is Melvin Mathew known for?
Melvin Mathew has skills like Business Development, Management, Business Relationship Management, Team Management, Resource Management, Customer Service, Employee Engagement, Teamwork, Strategy, Startup Development, Marketing, Public Speaking.
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