Melvin Mathew Email & Phone Number

San Jose, Ca, Us

San Jose, Ca, Us

• Handle a team of CSM's managing clients across EMEA & APAC regions• Responsible for a portfolio of ~USD 3 Mn ARR via the partners• Work on projects to improve process efficiency within the team

San Jose, Ca, Us

• Initiate Partner Success in APAC with a designated CSM for the region• Manage a portfolio of ~USD 1Mn ARR in APAC & EMEA(partially)• Co-work with partners and clients for a successful ROI realization

San Jose, Ca, Us

• Manage an ARR of ~USD 700K across clients in India & EMEA regions• Conduct EBR’s and regular product training sessions for all assigned partners & enterprise accounts• Ensure increased platform adoption - achieving optimal results & ROI on implementation

San Jose, Ca, Us

• Conduct EBR’s and regular product training sessions for all assigned partners & enterprise accounts• Worked with internal teams(sales, product & support) to provide timely assistance to clients• Monitor usage throughout the customer lifecycle to identify at-risk accounts & mitigate churn

Bengaluru, Karnataka, In

• Responsible for generating a GTV of INR >12Cr/ mo from the Key Accounts.• Structuring the internal processes for Account Management at Karbon.• Associate with Product & Tech teams to fix gaps & streamline the use of Karbon products.• Enhance product usage in the existing customer base - cross-selling & up-selling.• Collaborate with cross-functional teams to address client issues & product requests.

Bhubaneswar, Orissa, In

Served as the Coordinator of the Placement Committee, responsible for maintaining corporate relations with the industry and end to end management of placement processes along with a team.

Bengaluru, Karnataka, In

• Led the team in driving the Account Management operations, and also handing the key client accounts• Tracxn platform training, KT of built-in processes & mentoring of new joiners at all levels

Bengaluru, Karnataka, In

• Managed accounts comprising a total value of USD 115K [MRR] • Handled the Post Sale Client Servicing activities - onboarding, customer engagement, customer experience, negotiations - upsell/cross-sell, renewal & retention.• Build engagement strategies for various customer categories (VC/PE, IB, Accelerators, etc).• Collaborated with cross-functional teams - BD, Product, Tech, Marketing, Finance, Legal & Analyst teams to process client requirements at the earliest.• Evaluation & recruitment of candidates to the Account Management team.

Bengaluru, Karnataka, In

• Worked on a project to create an Information Center Team along with the CS functions• Collaborated with the Data Analysts & Data Operations team to build a system - to respond to the client's data queries with the least turn-around-time

• Worked on end to end client servicing in the buses vertical encompassing aspects of Sales, Operations, Recruiting, Training, Inventory Management and Post Sale Client Servicing. • Managed 14 client accounts including the Karnataka State Road Transport Corporation being one of the largest bus operators in India. • Hired and trained multiple Operations Executives and Operation Managers to work in Bangalore. Also handled the Working Capital for the city.

Bangalore, Karnataka, In

• Started as a Student Ambassador in 2009, interned and continued working [Part Time] in the Sales and Operations department of ‘Your Design’, from (June) 2011- (June) 2015.• Identify, develop and evaluate marketing strategy.• Negotiate contracts with vendors and distributors to manage product distribution, establishing distribution networks and developing distribution strategies.

Master Of Business Administration - Mba, Business Administration And Management, General

Bachelor'S Degree, Mechanical Engineering

Christ Junior College, Pre-University, Science

High School, Mathematics And Computer Science