Melvin George Email & Phone Number

Atlanta, Georgia, United States

Dubai, United Arab Emirates

As part of the Electrification Global Markets Commercial Operations organization, I provide global leadership to the Sales Support organization – a team focused on driving operational excellence across the complete Inquiry to Order (ITO) process.The Sales Support organization, comprised of 580+ team members spanning across 48 countries, provides critical support to the commercial organization in order drive simplification and speed on a day-to-day basis. As the Global Sales Support Leader, I provide leadership to a multi-functional team comprised of Pre-Sales Support Specialists, Configuration and Quotation Specialists, Contract & Risk Managers, Master Data Specialists, together with a team of Continuous Improvement and Sales Process specialists focused on systematically removing process inefficiencies.As the Global Sales Support Leader it is my responsibility to develop and deploy global Sales Support strategy, processes, best practices, and solutions across the ITO process to meet and exceed external and internal customer’s expectations and to be accountable for key performance metrics which drive efficiency and simplicity, while balancing risk and opportunity, across the Business Area.

Greater Atlanta Area

- Global Risk and Contract Manager, reporting into the Global Risk and Contract Leader, for the Electrification business - $12B in revenue, operating in more than 100+ countries offering a wide-ranging portfolio of products, digital solutions and services, from substation to socket, enabling safe, smart and sustainable electrification.- Empowered to represent the executive EL business risk review committee and to make final decisions on EL project risk reviews and sales frame agreements.- Representative of the global EL business at the ABB cross-business coordination committee for sales frame agreements and risk management. Support the development of policies, best practices, tools, and training that extend to the entirety of the ABB company.- Support the development of the EL global risk instruction and other business-related policies and guidelines.- Lead training seminars across the globe on ABB risk review certification, risk and legal issues, and process development and optimization.- Provide key leadership and expertise to the business development team on the integration and harmonization of the ELIS business into EL on topics relating to legal, risk management, and internal process development and measurement.- Establishing a broad international network of individuals (inclusive of Contract Managers, Risk Professionals, Controllership, and Management) in order to provide training, coaching, and information sharing.

Greater Atlanta Area

- Global Risk & Contract Leader for GE Industrial Solutions - $2.6B business operating in more that 100 countries which designed, sold, and maintained electrical solutions for businesses and utilities, from the electrical grid to user endpoints.- Developed, implemented, and refined the global commercial risk management policies which defined the process in which commercial opportunities are reviewed, approved, and documented in all geographic regions and for all business lines.- Lead a high performing international team of 10+ direct and indirect Contract Managers which provided day-to-day support to the commercial team on topics relating to contract and risk management and the risk review process.- Chaired project reviews with executive management to facilitate review and approval of large/complex opportunities presenting a balanced approach of legal/contractual risk and business requirements/value.- Established the global table of authority which defined the global approvers for certain risk parameters. Acted as the first level of approver for all deals reaching executive management level.- Provided online and in-person training to a global audience on topics of risk management, legal terms and conditions, and commercial process optimization.- Implemented numerous digital improvements (SFDC, workflows, etc.) which focused on simplification and speed in order to minimize impact on our customers (internal and external).- Provided guidance, support, and training to multiple business functions including Supply Chain/Sourcing, Project Execution, Manufacturing, Legal, etc.

Greater Atlanta Area

Primary Responsibilities include:- Direct management and supervision of GE Jenbacher distributor partners across Eastern USA. - Responsible for business development and demand creation activities, which include: defining region specific market dynamics in order to establish effective sales strategies, establishing senior level relationships with key regional customers, collaborating with other GE Power businesses to maximize GE Store to customers, creating sales campaigns to aggressively approach non-traditional markets.- Maintaining a functional operational rigor with distributor partners with the following key goals: ensure consistent communication, reinforce performance standards, provide opportunities for coaching & training, and to build team cohesiveness.Key Achievements:- Identified over $75M in new opportunities above and beyond the distributor's identified pipeline.- Led the development of GE DP's healthcare sales initiative which leveraged relationships with GE's Healthcare business which resulted in the identification of numerous high probability projects.- Identified by senior leadership as a GE Beliefs champion through my role as a GE Beliefs ambassador.

Primary Responsibilities include:• Managing and coordinating diverse project teams (Engineering, Sales, Product Line, Operations, Legal, and Marketing) to develop proposals in excess of $800M USD per year throughout the Americas.• Evaluating project specific variables in order to lead the development of GE’s proposal strategy which includes: Defining the optimum technical solution; Evaluating the competitive landscape; Creating project economic plan, including the determination of product pricing; Developing project commercial risk profile; Finalizing all documents released to the client. • Leading contractual negotiations with senior client executives (including the negotiation of commercial terms and conditions).• Developing and training internal resources on commercial operations including the mentoring of new employees. Key Achievements:• Successfully negotiated and executed contract agreements in excess of $1.75B globally. • Received “Top Talent” award from management (granted to the top 2% of all GE employees) for demonstrating essential leadership skills: Expertise, Clear Thinking, and Inclusivity.• Maintained a win rate in excess of 80% with a contract risk score at team-leading levels.• Received CEO’s award for setting new watermark in proposal profitability while maintain minimal contractual risk• Repeatedly received a perfect score in customer satisfaction surveys.

The Commercial Leadership Program at GE Energy is a program for specifically nominated employees who have demonstrated significant future leadership potential. The goal of the program is to pro-actively develop the skills of these individuals by engaging them in a series of challenging rotational assignments and enrolling them in a rigorous training curriculum. Primary Responsibilities included:• Successfully completing four rotations with roles in the following functions: field sales, commercial operations, EA&P (evaluations, analysis, and pricing), and commercial leadership.Key Achievements• Field Sales: Maintained direct ownership of regional sales strategy for the Ontario wind power opportunity resulting in sales of ~$100M. Responsibilities included: Creating customer opportunity database; Managing customer communications; Establishing pricing strategy; Developing commercial proposals. • Commercial Operations: Completed eleven technical proposals for projects in Saudi Arabia with a combined deal value of over $800M US.• EA&P: Innovated a new tool to accurately measure contractual risk and providing recommendations on critical risk areas. • Commercial Leadership: Successfully negotiated a deal with a Canadian customer in excess of $150M.

Primary Responsibilities• National leadership (Canada) of the GE ACFC (At the Customer For the Customer) Six Sigma Initiative. The goal of the ACFC initiative was to leverage GE’s knowledge and experience of the Six Sigma methodology for the benefit of GE customers.• Developing and delivering presentations on Six Sigma process improvements, project plans, and/or industry standards to client teams.• Managing the customer relationship to increase levels of customer satisfaction and developing future business opportunities.• Innovating and implementing quality improvements using GE’s Six Sigma practices and behavior.Key Achievements• Developed spare parts inventory management system for a major GE customer. The system was designed to evaluate the total spare parts requirements at each of the client’s facilities and focused on minimizing duplicate orders. Estimated customer savings of >$500k USD.• Mentored and trained two new employees into obtaining their green belt certification.

Primary Responsibilities• Actively managed client relationships throughout Western Canada in order to identify project opportunities; Presenting and communicating the latest innovations in GE technology; Driving proposal development and monitoring project variables, Resolving customer issues. • Developing commercial strategies which benefited GE customers and were aligned to GE Energy’s business objectives.Key Achievements• Independently managed a multiple account portfolio which included the region’s largest, high-profile clientele representing revenue in excess of $1.5M USD.• Successfully grew the account by 5% in a single year

Edmonton, Canada Area

- Performed a wide variety of engineering design, construction management, and supervision tasks in a broad range of applications including oil & gas, chemical processing, food & beverage, and mining.- Developed, analyzed, and interpreted engineering/manufacturing data, such as engineering drawings, specifications, purchase orders in order to develop complete solutions for our customers.- Owned engineering design from initial conceptual design all the way to final installation and commissioning of project. - Organized and facilitated cross-functional meetings with a broad spectrum of stakeholders in order to develop comprehensive project plans.