Melvin Cloud Email and Phone Number
Melvin Cloud work email
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Melvin Cloud personal email
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Melvin Cloud phone numbers
•Information technology specialist with 30 years of experience supporting telecom software and hardware systems. Background includes installing, configuring, modifying, and troubleshooting Windows operating systems, Windows 2012 R2/2016,2019 Server, OSX, and UNIX.•Implement SQL queries and running SQL scripts. •Proficient in analysis, troubleshooting, testing, documentation, applications and program management, technical support, and network administration. •Strengths in verbal communications, time management, organization, and departmental operations. •Skilled in hardware and software installation, applications and program management, technical support, and network administration.•Expert in fostering and developing client relations, providing end user training and innovative technical solutions, conducting equipment demonstrations to increase efficiency.•Leadership skills include ability to lead and motivate co-workers from all backgrounds, creative problem solving and solution-oriented work style, decisive and confident decision-making and in-depth proficiency with new technology trends.Specialties: Engineered and supported inbound call center infrastructure including four Avaya s8710 PBX’s running Communications Manager
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Computer Network EngineerComputer Services Unlimited, Inc. Sep 2018 - PresentChantilly, Va, Us· Diagnose and resolve software issues within a Windows environment.· Perform software installation on Windows Workstations and Windows Servers.· Proficient knowledge of Windows OS and MS Office applications.· Manage and maintain detailed information of client issues in support tickets assigned and detailed documentation of resolutions, interactions and time spent resolving issues.· Have the ability to add/delete users to/from domain.· Have a working knowledge of IP and sub-netting protocols.· Have the ability to troubleshoot email issues and provide remediation.· Research, test and deploy new technology.
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Help Desk Solution ProviderGaeltek, Llc | Technology Solutions Aug 2016 - Aug 2018* Troubleshot and resolve trouble tickets via phone, email, remote tools and at client sites related to technical difficulties with hardware, software, and related network issues* Configured user accounts, user profiles, and system policies* Installed, upgraded, and configured network printers, applications and managed security permission and user accounts* Supported Mobile devices (for example, Android, I-Phone, Windows 8, Blackberry and tablets)* Setup wireless networks, routers, switches, and Network administration* Coordinated third-party maintenance for network, server hardware, and software services* Setup and configured of equipment and software, tested updated and transferred customer data* Adjusted, repaired, and replaced worn or defective parts* Performed testing of used equipment that has been repaired, prior to returning the equipment to the user* Maintained remote monitoring and management (RMM) systems, responded to alerts and notifications accordingly* Utilized service-specific tools and technologies to deliver remote user support services* Updated service order information with accurate documentation of all activities conducted
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Solution EngineerSupport.Com Oct 2008 - Aug 2016Anywhere, Us• Respond to customer requests via telephone, email, and via remote access• Diagnose and resolve advanced information technology hardware and software issues.• Capturing and documenting the details of an issue and troubleshooting steps taken in order to escalate the issue or document the identification and resolution; using a ticketing system to track and route problems and requests and document solutions. • Use Company provided tools to troubleshoot and solve customer technology problems.• Maintain high level of customer satisfaction with focus on first call resolution• Adhere to quality standards set by the company• Provide feedback on tools, process, and business improvements -
Telecommunication EngineerAol Feb 2005 - Dec 2007New York, Ny, Us* Engineered and supported inbound call center infrastructure including four Avaya s8710 PBX’s running Communications Manager (CM) 2.2,* Avaya system administration and hardware maintenance* Avaya Call Management Systems (CMS) Administrator for all Users and Agents* Performed Monthly backups for Primary and Secondary Call Management Systems (CMS)* Avaya Hardware troubleshooting and problem solving at all Regional & International locations* Avaya Hardware Firmware upgrades* Intuity Audix System Administrator also performed Monthly backups for all four servers.* Avaya Knowledge of Vectoring* Managed Cisco Intelligent Contact Management (ICM) for over 3000 toll-free numbers. -
Technical Support SpecialistMci Feb 2002 - Feb 2005Basking Ridge, Nj, UsDatabase Administrator for the FTS2001 Government contract. Responsible for troubleshooting user reported problems. Experienced when using various applications within the database architect. Provide advanced technical solutions to effectively diagnose mission critical systems failures within the OETS application. Provide Daily Network Report (DNR) CDRL 0158, Production System Chronic trouble tickets, FTSNET, OETS, TMI, PQS, MCC, TOPS Daily orders for GSA, USAREC, and NAVREC, Leads the monthly TOPS billing dispute call with the billing verification organization at GSA, Isolate GSA Billing Disputes, Troubleshoot FTS user registration issues. -
Telecommunication Hardware SpecialistAmerica Online Apr 1996 - Feb 2001New York, Ny, UsResponsible for implementing telecom hardware projects including Aspect ACD hardware installation, Cisco CTI, Sprint circuit installation and configuration, SwiftAccess support and other telecom hardware related support. I was also responsible for configuring, maintaining and monitoring America Online's Cisco ICM Intelligent Router Network. Lead Project Manager for implementing the Telecommunication in all America Online Call Centers. Recognized as an outstanding employee. Augmented procedures for increased productivity. Educated co-workers MS Windows, NT workstation, NT server, Windows 2000/XP, 2000 and Server,
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Nmc ControllerAllnet 1986 - 1996
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Technical Staff SpecialistCable & Wireless 1993 - 1994
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Network ControllerAllnet Communication 1986 - 1993Provided second level assistance to all switch and transmission systems. Maintained direct contact with all DEX, DMS, and CTSS switches and had extensive access for displaying switch information. Monitored all Switch, Remote Radio, and Multiplex equipment alarms. Coordination with most Internal Network Operation groups, other commercial carriers and local Bell Operating Companies made the NMC a focal point for the reception and dissemination of all information pertaining to system activities.
Melvin Cloud Skills
Melvin Cloud Education Details
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Psi InsituteComputer Digital Technology -
Shaw High
Frequently Asked Questions about Melvin Cloud
What company does Melvin Cloud work for?
Melvin Cloud works for Computer Services Unlimited, Inc.
What is Melvin Cloud's role at the current company?
Melvin Cloud's current role is Computer Network Engineer at Computer Services Unlimited.
What is Melvin Cloud's email address?
Melvin Cloud's email address is me****@****mac.com
What is Melvin Cloud's direct phone number?
Melvin Cloud's direct phone number is +154065*****
What schools did Melvin Cloud attend?
Melvin Cloud attended Psi Insitute, Shaw High.
What skills is Melvin Cloud known for?
Melvin Cloud has skills like Troubleshooting, Cisco Technologies, Switches, Technical Support, Networking, Network Administration, Telecommunications, Software Installation, Hardware, System Administration, Operating Systems, Call Center.
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