Who is Melvinder Singh? Overview
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Quick answer
Melvinder Singh is listed as Assistant Subject Matter Expert at TDCX, based in Batu Caves, Selangor, Malaysia. AeroLeads shows a matched LinkedIn profile for Melvinder Singh.
Melvinder Singh previously worked as Customer Experience Associate at Conduent and Customer Service Executive at Scicom Msc Berhad. Melvinder Singh holds Bachelor'S In Finance And Investment (Honours), Banking, Corporate, Finance, And Securities Law from Tunku Abdul Rahman University College (Tarc).
Company email context
Email format at TDCX
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TDCX
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Profile bio
About Melvinder Singh
Analytical Customer Service Associate with 4+ years of working experience and a strong focuson customer satisfaction. Skilled in problem-solving, data analysis and customer support.Experienced in managing customer inquiries and resolving complex customer issues.
Current workplace
Melvinder Singh's current company
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3 roles
Melvinder Singh work experience
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Customer Experience Associate
Current- Handling inbound and outbound calls as well regarding inquiries, complaints, breakdownassistance and connected services and products regarding Mercedes-Benz PassengerCars.
- Handing emails regarding customer's inquiries, complaints regarding Mercedes-BenzPassenger Cars and Mercedes Me.
- Obtain customer details from various communication channels and provide effectivesolutions to customer's cases.
- Record all cases and details in the Salesforce environment (SIRIUS) and escalate cases torelevant departments (clients) and team leaders when required.
- Assist team leader to perform manager callbacks when required.
- Train new agents on Mercedes-Benz products and vehicles as well as work-flow processand working tools and software.
Jul 2022 - Present
Customer Service Executive
- Worked for 3 different projects which are Exxon Mobil, Reebelo and ASUS handlinginbound and outbound calls, emails and live chat:Exxon Mobil:
- Handling customer's inquiries and complaints on Loyalty Programme via variouscommunication channels and providing effective solutions to customers.
- First-ever agent in charge of handling customer inquiries via Live Chat as the platformwas firstly introduced in the year 2020.
- Recording all cases in CRM software.
- Training new agents on Loyalty Programme products and work-flow processes.
- Ad-hoc tasks provided by management teamReebelo:
Sep 2019 - Jul 2022
2 education records
Melvinder Singh education
Bachelor'S In Finance And Investment (Honours), Banking, Corporate, Finance, And Securities Law
Diploma In Finance And Investment, Banking, Corporate, Finance, And Securities Law
FAQ
Frequently asked questions about Melvinder Singh
Quick answers generated from the profile data available on this page.
What company does Melvinder Singh work for?
Melvinder Singh works for TDCX.
What is Melvinder Singh's role at TDCX?
Melvinder Singh is listed as Assistant Subject Matter Expert at TDCX.
Where is Melvinder Singh based?
Melvinder Singh is based in Batu Caves, Selangor, Malaysia while working with TDCX.
What companies has Melvinder Singh worked for?
Melvinder Singh has worked for Tdcx, Conduent, and Scicom Msc Berhad.
How can I contact Melvinder Singh?
You can use AeroLeads to view verified contact signals for Melvinder Singh at TDCX, including work email, phone, and LinkedIn data when available.
What schools did Melvinder Singh attend?
Melvinder Singh holds Bachelor'S In Finance And Investment (Honours), Banking, Corporate, Finance, And Securities Law from Tunku Abdul Rahman University College (Tarc).
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