Melvin Godfrey Email & Phone Number

Cincinnati Ohio

• Provide vision, understanding, encouragement, and oversight for the church.
• Provide personal, pre-marital, marital, crisis and conflict resolution counseling in a safe environment.
• Provide strategic planning and guidance for the church and its ministries, including future forecasting, systems evaluation, goal setting, and budget needs.
• Provide leadership development and teaching curriculum for all ministries and outreach worker programs.
• Work with officers and congregants to identify, develop, and organize ministry opportunities for improvement and outreach to impact the local and global community.
• Identify, motivate, mentor, equip, train, and oversee officers, staff, and volunteers for ministry in the church and marketplace.

Cincinnati, Ohio

• Assisted in developing a tracking system to monitor and quantify tech support service levels for internal customers resulting in a 25% increase in productivity.
• Created and oversaw a training and deployment program for remote agents, establishing SOHOs, increasing free office real estate.
• Organized social media support program integrating Apple components, establishing training, and documentation while adhering to schedules and budget parameters resulting in increased positive consumer reach by 15%.
• Executed knowledge management system integration to leverage information availability resulting in a 10% quality score increase of accuracy for over 50+ agents while reducing AHT.
• Managed the fulfillment center, maintaining data accuracy, cleansing and securing data, coordinating onsite security checks, and establishing loss prevention protocols.