• Provide vision, understanding, encouragement, and oversight for the church.• Provide personal, pre-marital, marital, crisis and conflict resolution counseling in a safe environment.• Provide strategic planning and guidance for the church and its ministries, including future forecasting, systems evaluation, goal setting, and budget needs.• Provide leadership development and teaching curriculum for all ministries and outreach worker programs.• Work with officers and congregants to identify, develop, and organize ministry opportunities for improvement and outreach to impact the local and global community.• Identify, motivate, mentor, equip, train, and oversee officers, staff, and volunteers for ministry in the church and marketplace.• Provide direction, as well as content, for the church's various ministries and events through social media and all marketing avenues including websites, podcasts, blogs, webinars, and conferences.

• Assisted in developing a tracking system to monitor and quantify tech support service levels for internal customers resulting in a 25% increase in productivity.• Created and oversaw a training and deployment program for remote agents, establishing SOHOs, increasing free office real estate.• Organized social media support program integrating Apple components, establishing training, and documentation while adhering to schedules and budget parameters resulting in increased positive consumer reach by 15%, setting a new department benchmark.• Executed knowledge management system integration to leverage information availability resulting in a 10% quality score increase of accuracy for over 50+ agents while reducing AHT.• Managed the fulfillment center, maintaining data accuracy, cleansing and securing data, coordinating onsite security checks, and establishing loss prevention protocols.