Melvin Gonzalez, Jr. Email & Phone Number

Houston, Tx, Us

Houston, Tx, Us

• Develop professional capabilities of 50+ new hires by assessing competencies and applying analysis to create an individualized style of learning, resulting in a 20% increase in training efficiency.• Provide personalized, detail-oriented service, resulting in a 15% increase in 5-star reviews from customers.• Execute large events of up to 500+ people by coordinating with front-of-house, kitchen, and events sales teams, achieving a 95% customer satisfaction rate.

• Managed operations in 3rd busiest district store by delegating tasks, promoting excellent customer service, bookkeeping accurately, and planning for future shifts, resulting in 20% efficiency in peak-hours orders.• Analyzed inventory counts and business trends, reducing shrinkage by 15% and excess inventory by 10%.• Initiated customer engagement initiative, leading to a 50% increase in the team’s customer service score in one quarter.

• Developed an automated invoice tracking system that improved vendor relations by providing real-time updates and boosted on-time invoice payments by 220%.• Tracked store performance metrics using advanced analytics software and presented updates to 150+ team members, leading to a 15% increase in compliance and team engagement.• Led front-end team through targeted training and process improvements to achieve 94% customer satisfaction and improve average cashier speed by 11%, resulting in faster checkout times and higher customer retention.

• Implemented targeted promotions and optimized product placement, resulting in an 8% increase in bakery sales year-over-year.• Used data-driven approach, including inventory tracking and sales analysis to reduce department shrinkage by 20% year-over-year.

Bachelor Of Science - Bs, Computer Science

Computer Software Engineering

Rigorous boot camp from a non-profit with the mission to diversify the tech field.