Melvin Brown Email & Phone Number

Des Plaines, Illinois, United States

United States

Project Leadership & Oversight: Led teams in executing product implementations, aligning projects with client goals, and ensuring adherence to technical specifications within agreed-upon timelines.Comprehensive Documentation: Meticulously recorded project details in Teamwork project management software, ensuring organized and accessible project information for streamlined execution.Stakeholder Communication & Issue Resolution: Delivered weekly project status reports, promptly escalating any challenges or roadblocks to management for timely resolution, maintaining project momentum and client satisfaction.

North Chicago, Illinois, United States

Overview:Progressively contributed to the success of Great Lakes Credit Union in various roles, including:Secondary Market and Servicing Manager: Led comprehensive secondary market operations, servicing portfolio management, and mortgage systems administration, optimizing processes and driving team excellence.Sr. Secondary Market Analyst: Processed rate locks, lock updates, cancellation, and extension requests in Ellie Mae Encompass loan origination system and trained newer analysts; Maintained all mortgage related software, platforms, and websites.Secondary Market Analyst: Processed rate locks, lock updates, cancellation, and extension requests in Ellie Mae Encompass loan origination system; Committed loans to Fannie Mae and other investors using both mandatory and best effort methods.Sr. Mortgage Servicer: Delivered closed loan data and documents from Ellie Mae Encompass LOS to subservicer’s system; Researched and responded to various servicing issues presented by internal GLCU departments and external subservicer.

North Chicago, Illinois, United States

Reviewing all closed loan file documents for presence, completion, and quality. Uploading signed closed loan documents to Ellie Mae Encompass CRM. Ensuring timely on-boarding of new loans to subservicer, which includes preparing the loan setup form, gathering required loan document images, and resolving any outstanding trailing documentation requests. Processing HELOC payoffs on Symitar Episys core platform. Uploading loan data to Fannie Mae Loan Delivery application and shipping required documents to custodian once purchased.

Troy, Michigan, United States

Streamlined Platform Maintenance: Oversaw efficient maintenance and optimization of mortgage servicing platform, minimizing downtime, improving performance, and enhancing reliability.Effective Project Management: Led cross-functional teams in successful automation projects, reducing costs and time. Coordinated vendor training and enhancements, boosting operational efficiency.Expert Technical Support: Offered advanced technical support, troubleshooting, database queries, and system management for seamless operations and minimized disruptions.

Lake Zurich, Il

Leadership and Mentorship: Led a 30-member team of Project Managers and Service Release Analysts by fostering collaboration and growth, and providing continued training and feedback.Project Management: Efficiently guided projects from inception to completion, ensuring timely, quality results through stakeholder coordination and risk mitigation.Performance Optimization: Constantly improved processes, workflows, and productivity with data-driven strategies, aligning team efforts with organizational goals for success.

Lake Zurich, Il 60047

Directed all phases of large loan data transfer projects from initiation to post release. Audited outgoing loan data transfer project plans for service release project analysts to determine timely completion of tasks within company, client, and regulatory guidelines. Created and analyzed reports for presentation of issues and suggested process improvements to department management. Mentored and trained analysts and specialists on service release project procedures and system processes.

Lake Zurich, Il 60047

Directed all phases of medium and large outgoing loan transfer projects from planning to post release. Investigated and resolved client and other internal department inquiries in a timely manner. Prepared standard and custom transfer project reports to clients and other internal departments.

Ewing, Nj

Directed all phases of outgoing loan transfer projects of 1500+ loans from planning to post release. Led joint projects with company IT department to update and improve loan service release software. Updated current and created new department policies and procedures as needed. Created and analyzed monthly service release statistical reports for management review. Trained outgoing loan transfer personnel on procedures and system processes.

Ewing, Nj

Led and assisted Deconversion Analysts with outgoing loan transfer and special projects. Produced standard and ad hoc service release related reports for internal and external requestors. Researched service release issues initiated by clients, new servicers, and other internal departments.

Ewing, Nj

Reconciled checking and general ledger accounts daily. Processed all incoming and outgoing wires and Federal Reserve Bank adjustments. Prepared and posted month-end and adjusting entries of accruals and account transfers. Forecasted Daily Cash Plan for the company to avoid overdraft of company accounts. Processed daily ACH files for account transfers, vendor payments, and company payroll. Initiated change in ACH proofing process from paper to electronic.

Ewing, Nj

Posted payments received from borrowers, clients, other departments, and third party vendors. Coordinated transfer of payments received for loans no longer serviced by bank. Communicated with third parties for assistance with unidentified payments. Trained new and existing Payment Processors on new procedures and processes.

Ewing, Nj

Produced payoff statements requested by borrowers, clients, other internal departments, and third parties. Posted payoffs of mortgages, consumer loans, and home equity products. Contacted borrowers and third parties to collect payoff shortages. Authored payoff procedures for remittance of investor funds. Successfully automated reporting of pending payoffs with tax and insurance issues.

Master Of Business Administration (Mba)

Bachelor Of Science - Bs, Technical Management

Activities and Societies: Member of Sigma Beta Delta