Melvin James Email and Phone Number

•Daily floor walks to engage Managers and Associates •Onboarded new OMRs•Engage with leadership on operations floor to provide coaching regarding observed at-risk work habits•Weekly case management review meetings •Minimize the AA risk of injury through awareness, education, and proactive engagement•Provide ongoing support and care for injuries•Responsible for uploading documentation for each associate encounter •Schedule floor meetings with associates to follow up and observe •Complete a monthly/weekly inventory check to ensure supplies are available

•Fulfilled Amazon’s customer promise by picking at the top of my department, averaging 350 units per hour every week.•Coached associates on stowing efficiently, which lead to a 25% increase in rate.•Use scanners to read bar codes on products•Troubleshoot problems•Communicating with fellow associates to ensure work flow is efficient.•Cooperating with others to help boost productivity and build relationships. •Treating my teammates with respect to help build trust and a healthy environment.

• Kept a client retention rate of 90% with a 10% churn rate •Managed my clients schedules using software and respond to clients texts in a timely manner.•Effectively communicate the what, how and why of an exercise to a client. •Collaborating with the wellness team to ensure that we give the client the best treatment possible that meets their needs. • Maintained a high level of customer satisfaction through effective verbal and written communication skills•Programmed fitness routines for individuals that met their fitness goals and needs.•Reevaluated individuals fitness programs each month to make necessary

•Provided online and in-person personal training.•Conducted fitness assessments to determine individuals current baseline.•Conducted initial phone consultations •Developed fitness plans for individuals that met their goals and needs.

•Exceeded sales target by 33% in 2019 by assessing customer needs •Kept a client retention rate of 98% with a 2% churn rate • Maintained a high level of customer satisfaction through effective verbal and written communication skills.• Handled customer inquiries and quickly resolved issues• Maintained a confidential approach to sensitive information• Built a relationship of trust between people, provide sympathy and understanding in accord with customer concerns.

Learned how to program design, Perform fitness assessments and take clients through a prescribed exercise program.