Melvin Labrador Email & Phone Number

Disneyland

Los Angeles, California

Act as a key contact for assigned customers regarding their current buying needs, buying patterns, identifying new opportunities to enhance customer relationships and problem solving.Service multiple customer accounts on a daily basis doing the following:• Stock purchased product in designated customer locations• Ensure proper product stocking levels at customer locations by scanning for orders as inventory is depleted• Generate new orders by engaging with customer to identify additional product needs• Oversee customers inventory locations by ensuring proper labeling and quantities on hand are accurate• Handle customer order approval process• Ensure accuracy of all activities related to KeepStock Solutions at multiple customer sites.• Source product needs for customer when product is not readily available through the catalog• Provide customer training• Seek opportunities to install new and emerging offerings with assigned customers• Consult with customers to educate them on the value of installing or using Grainger services or solutions to benefit their business

Orange County Area, California

• Supervised a team of 9 counter associates and made sure all daily tasks were completed while providing "World Class Customer Service" to a very busy counter with high foot traffic. • SAP power user SME• Provided technical support to the branch staff as well as identify and answer product technical questions to customers on the counter in all areas of HVAC, electrical, power tools, fasteners and all other product lines Grainger is known for. • "Go To" person to resolve customer problems promptly and accurately in a manner that will retain and promote customer loyalty.• Recommend solutions where Grainger can make a positive impact on customers’ procurement requirements. • Excellent knowledge in logistics of transporting products throughout the Grainger Supply Chain to ensure accurate lead times quoted to Grainger customers. • Provide customer service support to English, Spanish, and Tagalog speaking customers. Ability to identify and answer product technical questions. • Trainer / Continuous Improvement Committee Member / 5's Standardization / Hot Shot Problem Solver

Greater Los Angeles Area

• Assembled/Installed High End furniture and hang artworks.• Picked/packed/moved furniture and customer’s belongings from one house to another.• Designed warehouse lay out and barcode storage locations.• Implemented safety training courses for old and newly hired employees.• Implemented training courses on how to use electric and propane Power Equipment.

Greater Los Angeles Area

Worked through multiple service channels to consistently provide a high level of customer service, as defined in the Grainger Service Promise. • Executed the Grainger Service Promise and demonstrated by action, the company Values.• Assisted customers in the selection of product by effectively communicating product and service offerings over the phone and in person.• Used the SAP system to provide information on pricing, availability and alternate product selection to complete customer transactions. Asked for the sale and went after additional sales.• Utilized effective probing and listening skills to generate lead opportunities. Recognized and responded to cross-sell opportunities and able to successfully convert inquiries into orders.• Accurately picked will call and counter orders. Ensured will call orders were ready when the customer arrived. Recorded daily will call ready rates. • Guided customers to other internal resources such as Technical Support, Credit, Grainger Parts and Sourcing or Sales as necessary.

El Segundo, California, United States

Troubleshoot and repaired Industrial machinery and filling lines which includes replacing gear motors, chains, conveyor lines, proximity switches, solenoid valves, pneumatic cylinders, agitator motors, propellers, float switches and moreInitiated Daily Preventive Maintenance on all machinery to keep the business up and running and avoid down time.Installed/upgraded plumbing pipe lines (stainless steel, PVC/CPVC) and air lines to black iron pipe.