Melvin Lavilla Email & Phone Number

Calabarzon, Philippines

Philippines

• Data Entry and Data Management
• Transcription and Annotation jobs
• Dashboards/Trackers creation
• Lead generation
• Reports

Philippines

Philippines

Philippines

• AI Enhancement & Machine Learning InnovationData Collection:
• Utilize company collection tools to execute data collection projects.
• Handle various data collection projects, including image, video, speech, text, transcriptions, translations, and localization.
• Manage data collection across multiple locales and languages.
• Set up project pages and workflows.
• Create and maintain project trackers, monitor key project metrics, and provide reports as required.

NCR - National Capital Region, Philippines

• Collecting and disseminating data reports according to use.
• Data analysis and interpretation.
• Maintain databases and perform updates as necessary to ensure accuracy.
• Monitor data to identify changes in KPI trends.
• Accurately analyze and collect data for various types of business reports.
• Communicate the results of data analysis in written and verbal form to stakeholders.

National Capital Region, Philippines

• Handled US-based ride-sharing company:
• Assisting end-users regarding app concerns and education about ride-sharing services.
• Driver/Passenger assistance.
• Documents validation to ensure compliance (i.e., driver's license, insurance, and other state required documents).

NCR - National Capital Region, Philippines

• Resolving online banking issues (resetting password, updating information, navigation of the customer website, resolving server issues, installing mobile banking app, etc.).
• General customer service knowledge on financial services (accepting payments, notifications on the account, checking and resolving declined transactions, reporting fraud activities on the account and the like).
• Assisted in the training of new representatives by providing training materials and sharing knowledge about the processes.

NCR - National Capital Region, Philippines

• Resolving internet and home phone issues.
• Troubleshooting skills and technical knowledge to assist customer configuring modem and computer settings.
• Knowledge on current products and services to promote upgrades on customer’s current plan or service. Add-on sales, upgrade sales, convert sales.

NCR - National Capital Region, Philippines

• Managing multiple lines of business (chat, inbound and outbound calling, emails and online cases), ensuring all services objectives are met by submitting end-of-day reports.
• Handled specialized division – duties include answering technical queries, problem solving, and providing detailed information on previous and new products and services.
• Assisted in the training of new associates.
• Assisted in the development of new policies and procedures.
• Handled American computer software company program and Canada-based telecommunication wireless service.

Bachelor Of Science - Bs, Pre-Nursing Studies

High School Diploma, Secondary Education