Melvin Lavilla Email & Phone Number

Calabarzon, Philippines

Calabarzon, Philippines

Philippines

• Data Entry and Data Management• Transcription and Annotation jobs• Dashboards/Trackers creation• Lead generation• Reports

Philippines

Philippines

Philippines

AI Enhancement & Machine Learning InnovationData Collection:•Utilize company collection tools to execute data collection projects.•Handle various data collection projects, including image, video, speech, text, transcriptions, translations, and localization.•Manage data collection across multiple locales and languages.•Set up project pages and workflows.•Create and maintain project trackers, monitor key project metrics, and provide reports as required.•Collaborate directly with Project Managers to analyze project performance and implement appropriate actions.•Ensure delivery of project objectives within the defined scope, timeline, and budget.•Adhere to quality management processes and implement corrective measures as needed.•Lead QA efforts, including managing QA checker performance, creating training materials, and providing training as required.•Communicate with all stakeholders as necessary.•Adapt to evolving project needs and expectations.•Follow strict confidentiality protocols for handling project and participant details, as well as other sensitive information.Crowd Management:•Respond to participant queries using Zendesk.•Develop project guidelines to ensure data and assets meet client requirements.•Provide training to QA checkers and data collection participants as needed.•Manage invoice uploads and payment processing for vendors.

Ncr - National Capital Region, Philippines

• Collecting and disseminating data reports according to use.• Data analysis and interpretation.• Maintain databases and perform updates as necessary to ensure accuracy.• Monitor data to identify changes in KPI trends.• Accurately analyze and collect data for various types of business reports.• Communicate the results of data analysis in written and verbal form to stakeholders.• Forming spreadsheets/dashboards/trackers to analyze business requirements.• KPI and metrics calculation for incentives payment processing.

National Capital Region, Philippines

Handled US-based ride-sharing company:• Assisting end-users regarding app concerns and education about ride-sharing services.• Driver/Passenger assistance.• Documents validation to ensure compliance (i.e., driver's license, insurance, and other state required documents).

Ncr - National Capital Region, Philippines

• Resolving online banking issues (resetting password, updating information, navigation of the customer website, resolving server issues, installing mobile banking app, etc.). • General customer service knowledge on financial services (accepting payments, notifications on the account, checking and resolving declined transactions, reporting fraud activities on the account and the like).• Assisted in the training of new representatives by providing training materials and sharing knowledge about the processes.

Ncr - National Capital Region, Philippines

• Resolving internet and home phone issues.• Troubleshooting skills and technical knowledge to assist customer configuring modem and computer settings. • Knowledge on current products and services to promote upgrades on customer’s current plan or service. Add-on sales, upgrade sales, convert sales.

Ncr - National Capital Region, Philippines

• Managing multiple lines of business (chat, inbound and outbound calling, emails and online cases), ensuring all services objectives are met by submitting end-of-day reports. • Handled specialized division – duties include answering technical queries, problem solving, and providing detailed information on previous and new products and services.• Assisted in the training of new associates. • Assisted in the development of new policies and procedures.• Handled American computer software company program and Canada-based telecommunication wireless service.

Bachelor Of Science - Bs, Pre-Nursing Studies

High School Diploma, Secondary Education