As a member of the Product team of Trunkrs, my goal is to drive the company forward by constantly improving and innovating our products. Working alongside a highly skilled and motivated team, we create solutions that align with our strategic goals and address the needs of our customers. By focusing on making Trunkrs "a bit more awesome every day," we are able to stay ahead of the competition and deliver value to our customers.

In my role as Process Specialist, I focused on leveraging my extensive field experience to enhance and streamline the processes within the Customer Support team. My primary objective was to optimize operational efficiency, support the teams deliver exceptional customer service and improve the Zendesk enviroment to beter service our Customer Support Agents.

In my role as Senior Customer Support Agent, I played a role in managing complex customer interactions, ensuring high standards of service and resolution. My key responsibilities and achievements included:- Claims and Investigations Handling- Handling Escalations- Team Support