I lead a dynamic team dedicated to integrating cutting-edge smart home and business technologies, with a specialization in systems such as Apple HomeKit | Lutron | Control4 | Avigilon | Hikvision | Dahua. My expertise encompasses everything from lighting, shading, and HVAC control to advanced multi-room audio, video, networking and intelligent security systems. I thrive in designing and implementing IoT property management and assisted living solutions, seamlessly integrating Apple, Google, Amazon ai software to create intelligent environments. Driven by a passion for innovation and a commitment to exceptional customer experiences, I turn spaces into smart, efficient, and secure havens.

1. Oversee the daily operations of the Service Centre, ensuring smooth workflow across front desk, back office, service desk, and hardware technicians to meet targets and deliver top-notch customer satisfaction. 2. Lead and mentor a diverse team of technicians and support staff, upholding Apple and Digicape standards. 3. Foster a strong team spirit, aligned with Apple and Digicape values, to build a cohesive and high-performing service team. 4. Tackle escalated customer service issues with effective solutions. 5. Provide comprehensive Help Desk and Desktop support for Apple iOS devices and Macintosh computers. 6. Coordinate weekly strategy meetings to keep the Service Centre team aligned and focused. 7. Manage HR tasks for the department and report to the Technical Director. 8. Resolve complex technical issues escalated from technicians, help desk, and sales teams. 9. Develop, implement, and refine repair and service delivery processes to meet Digicape and Apple standards. 10. Review customer satisfaction scores, proactively following up to maintain and boost client confidence in our services and the Apple brand. 11. Administer the Service Management System for the Digicape Technical Service Department.

1.Hardware diagnosis and repair of Apple mac computers and iOS devices.2.Diagnosis and support of macOS, iOS Operating Systems, and Applications.3.Resolving customer escalated queries via ACS chats to ensure great customer satisfaction.4.Configuration and setup of Apple computers and IOS devices.5.Drobo data systems setup configuration and support.7.Service Desk and Desktop Support.6.Mentor and train junior technicians.

1.Hardware diagnosis and repair of Apple mac computers and iOS devices.2.Diagnosis and Support of Apple macOS, iOS Operating Systems, and Applications.3.Resolving customer escalated queries via ACS chats to ensure great customer satisfaction.4.Configuration and setup of Apple computers and IOS devices.5. Service Desk and Desktop Support.7.Mentor and train junior technicians.

1.Hardware diagnosis and repair of Laptops, Desktops, Printers, Scanners, Monitors, Projectors2.Troubleshooting and problem resolution of Windows Operating Systems and Applications.3.Setup and configuration of Laptops, Desktops, Printers, Scanners, Monitors, Projectors4.Service Desk and Desktop Support

Onsite Windows Desktop Support for Corporate Clients