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Melvin Smith is listed as Data Scientist at Meta, based in Sunnyvale, California, United States. AeroLeads shows a work email signal at exlservice.com and a matched LinkedIn profile for Melvin Smith.
Melvin Smith previously worked as Project Manager at Exl and Manager at Exl. Melvin Smith holds Bachelor Of Engineering (Be), Electrical, Electronics And Communications Engineering from Anna University Chennai.
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Project Manager with 7+ years of experience in data analytics, business intelligence, strategic consulting and data science. Relied on as a trusted advisor to provide data-driven recommendations and strategies to ease decision making. Passionate about using data to solve real-world problems.Technical Skill Set:Data Analytics Languages : SQL, SAS, R, PythonRelational Databases – SQL : MS SQL Server, Oracle SQLCloud Services : AWS (EC2, S3 and Redshift)ETL & Visualization Tools : Power BI, Tableau, SSIS, SSRSMachine Learning Techniques : Decision Trees, Naive Bayes, XGBOOST, Survival Models, Logistic regression, Linear RegressionCurrent Job: Project Manager, EXL Service-Provide analytical conclusions that are used by senior management to make informed, data-driven decisions that improve the customer experience and the growth of the company-Work with the business stakeholders to translate the business requirements into technical requirements-Provide quantitative analysis, reporting and trending for key strategic initiatives; provide data and metrics to add context and measure potential impact for new projects-SME on the data sources for several key business areas-Managing a team of 15 analystsPrevious roles:-Manager, EXL Service - Led a data analytics team of 10-Assistant Manager, EXL Service - Led a team of 3 in customer experience analytics-Senior Business Analyst, EXL Service - Advanced Analytics-Business Analyst, EXL Service - Data Analytics and Business Intelligence
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Menlo Park, CA, US
Influenced the enhancement of the privacy tooling interface by using topic modelling to identify categories of actions createdImproved the operational efficiency of the privacy review process by identifying bottlenecks – reduced turnaround time by 5%
New York, NY, US
-Managing a team of 15 analysts-Leading the exploratory analysis of data to come up with key strategic initiatives to enhance the growth of the company
New York, NY, US
-Managed a team of more than 10 members and delivered many successful projects-Regularly worked with the business stakeholders to translate the business requirements into technical requirements-Provided data based insights and information which helped drive many business initiatives-Successfully created several reports which helped the organization track.
New York, NY, US
-Provided analytical conclusions that are used by senior management to make informed, data-driven decisions that improve the customer experience and the growth of the company-Successfully managed a team of 3 members and met all the expected goals-Worked with SQL databases to extract, analyze and turn data into meaningful business insights-Provide.
New York, NY, US
-Digging into the details to identify patterns and trends in all facets of customer journey to deliver accurate conclusions and insights for improving customer experience-Created a logistic regression model using SAS to calculate the propensity of any given customer calling into the call center-Created several reports to track the performance of the agents.
New York, NY, US
-Ran several manual reports which were used to track the performance of the agents working in the call center-Worked on many ad hoc requests asking for certain data or specific numbers to be provided-Analyzed the data to convert them into meaningful insights which can be used to make business decisions
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Melvin Smith works for Meta.
Melvin Smith is listed as Data Scientist at Meta.
AeroLeads has found 1 work email signal at @exlservice.com for Melvin Smith at Meta.
Melvin Smith is based in Sunnyvale, California, United States while working with Meta.
Melvin Smith has worked for Meta and Exl.
You can use AeroLeads to view verified contact signals for Melvin Smith at Meta, including work email, phone, and LinkedIn data when available.
Melvin Smith holds Bachelor Of Engineering (Be), Electrical, Electronics And Communications Engineering from Anna University Chennai.
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