Melvin T. Collins, Mba Email & Phone Number

Cupertino, California, Us

✪ ORGANIZATIONAL IMPACTS: ✅ Empower each team member to learn, grow, and achieve performance and developmental goals. ✅ Assist with recruiting, training, developing, and retaining a diverse, high-performing team.✅ Address customer and team member concerns and escalations, and partner with leadership and key business or People partners when deemed appropriate.✅ Drives business priorities and achieve store performance goals by establishing, planning, and executing operational strategy in function areas and throughout the entire business.✅ Maintains and upholds Apple policies and procedures, and protects all assets, including confidential business, customer, team member, and financial information.✅ Creates an inclusive environment by respecting others' differences and having the curiosity to learn.✅ Role model for inclusive leadership behaviors to help build, develop, and retain diverse talent.

New York, Ny, Us

✪ SCOPE: Championed efforts to revitalize the Greater Baltimore market while increasing customer ratings from 82% to 89%; surpassed minimum standards and secured #1 rank among nine mid-Atlantic markets. ✪ ORGANIZATIONAL IMPACTS: ✅ Provided strategic vision and direction to operations of 18 branches; supervised and coached 18 direct reports, including VPs and Branch Managers and 130 indirect employees. ✅ Managed $845M in investments and deposits across all locations.✅ Drove a culture of operational excellence while achieving a 95% retention rate of direct reports year-over-year (YOY).✅ Spearheaded the promotion of four key employees to VP roles; contributed to a 22% increase in leadership effectiveness across the market.✅ Successfully expanded operations from five to 18 branches, including the launch of 13 new branches; drove deposit and investment growth from $200M to $845M.✅ Led the market to a 17% growth in member base per branch across all product and service offerings; managed a portfolio of 6K-10K members per branch.✅ Consistently coached branch managers and achieved 97% improvement in team performance and compliance scores.✅ Mitigated risks and ensured the protection of client and bank assets, achieving 100% compliance across 95% of branches during three consecutive audits.✅ “Wealth Plan” and “Freedom Rise” credit card launched in Market, resulting in 90% adoption rate among targeted customers within the first 3 months.✅ Catapulted market ranking from low-performing to #2 in regional status for first-time investment clients.

New York, Ny, Us

✪ SCOPE: Reinvigorated branch operations while leading to a 340% growth in annual deposits and investments; expanded from $45M to $198M.✪ ORGANIZATIONAL IMPACTS: ✅ Achieved 100% employee retention YOY by fostering a high-performing team culture.✅ Coordinated the relaunch of branch operations after a three-month closure; garnered recognition as the first-ever community and innovation branch out of 4.7K+ branches nationwide; increased foot traffic by 75%.✅ Raised customer satisfaction from the 60th percentile to 94%+; ranked in the top 10% in the region.✅ Innovated a “Pop Up Shop” in a high-traffic area while driving a 35% increase in small business support and real-time customer product interactions.

Mclean, Va, Us

Market Manager | 2017 – 2018 ✪ SCOPE: Championed efforts to transform the North Broadway branch while achieving a 25% increase in profitability.✪ ORGANIZATIONAL IMPACTS: ✅ Retained 90%+ of the team YOY by fostering an inclusive work culture.✅ Executed a seamless transition of 5K+ customers to Chase within 30 days post-ING acquisition while maintaining 91% customer satisfaction.

Mclean, Va, Us

✪ SCOPE: Maintained accountability for branch growth while increasing banking products and deposits from $258M to $450M.✪ ORGANIZATIONAL IMPACTS: ✅ Collaborated with financial advisors and home lending experts to drive business banking deposits and loans while achieving top 10% regionally.✅ Exceeded audit expectations on a consistent basis while achieving 100% clean audits with zero findings.

Stamford, Ct, Us

As Assistant Branch Manager, I co-led daily operations to enable seamless operations, developing sales goals, team KPIs, service quality, workforce training efforts, benchmark assessments, risk management, complex issue resolution, audit prep, and efficiency metrics. KEY HIGHLIGHTS: ➢ Directed a high-performing team of four, retaining 100% YOY and promoting two during leadership ➢ Acted as interim branch manager for 11 months, leading a larger team of six personnel ➢ Ranked #2 in the bank in commercial lending, generating $10M+ in 40 commercial loans➢ Underwent 100% of audits with zero findings

Master Of Business Administration - Mba, Human Resources Management/Personnel Administration, General

Bachelor Of Science - Bs, Business Administration And Management, General