Melvin T. Email and Phone Number

• Responsible for provisioning security access to Active Directory groups, Windows and UNIX servers, and file shares. • Responsible for Microsoft Exchange administration including but not limited to user mailbox, distribution list, calendar and shared mailbox creation via EAC 2013. • Provision access to Cisco guest WIFI network.• Participate in departmental email monitoring and providing timely responses.• Responsible for Active Directory administration including but not limited to GPO, security group creation and management, user administration, security group mapping to file shares and across domains. • Adhere to Information Security standards and safe guards.• Monitor and respond to security requests within SLA guidelines using ITSM.• Provision user access to security groups via Sailpoint. • Responsible for IT Role creation via Sailpoint.• Responsible for provisioning user access and groups to SQL databases via Microsoft SQL Management Console 2018.

• Created, implemented, deployed, and maintained application packages, task sequences, images and operating system deployment (OSD) processes for enterprise workstations in a large corporate environment via SCCM.• Utilized Microsoft PowerShell to automate routine procedures, complex application installations and OSD.• Responsible for patch management via SCCM.• Performed advanced troubleshooting and problem resolution to include but not limited to, issues with site-to-site communication, application and package distribution, SCCM advanced client and OSD.• Monitored SCCM Distribution Points, applications and OSD deployments in order to maintain high service availability.• Developed implementation strategies, deployment strategies, architectural diagrams and project plans.• Maintained and developed new hardware standards for all end user devices.• Installed and provided methods for installing computer applications to various model devices.• Identified, documented and developed test plans for potential problems associated with the implementation of a project to endure minimal disruption to operations.• Acted as liaison between end users, User Support team, Information Technology Services, and Information Security to ensure team objectives align with company goals.• Performed user account, computer and security group administration via Active Directory.• Performed Tier 2 & Tier 3 technical support to 4000+ users across 4 states including but not limited to network connectivity, VPN, computer hardware and software trouble shooting, hardware peripheral replacement, and email.• Deployed and managed mobile devices via AirWatch MDM.• Created knowledge documents for the functional process of installations and resolutions.• Responsible for analyzing and providing recommendations on new computer systems and hardware.• Maintained computer hardware inventory, life cycle and software licenses.

• Performed iOS infrastructure administration using AirWatch MDM.• Performed Blackberry Enterprise Server administration for Blackberry infrastructure.• Provided Tier 2 and Tier 3 technical support for all companywide smart devices across the globe.

• Maintained all network connectivity for all corporate desktop, laptops and servers.• Performed user account, computer and security group administration using Active Directory.• Responsible for Exchange account administration.• Responsible for server implementation, patching and decommissioning.• Provided Tier 2 and Tier 3 Windows and Mac desktop support.• Delivered technical support in a fast-paced environment to effectively resolve network issues.• Created and maintained computer images via Symantec Ghost.

• Configured and maintained call center via Nortel Networks PBXs.• Implemented VOIP systems.• Performed all move, adds and changes of desktop telephones.• Responsible for installing maintaining digital and analog line cards in PBX.• Implemented Voice Recording technology for call center quality assurance.

• Responsible for desktop administration.• Monitored level 1 analysis end user help tickets and ensured timely resolutions.• Served as SME for new software and systems.• Performed user account and security group administration via Active Directory.