Melvyn Garcia Email & Phone Number

Corvallis, Or, Us

Oregon Region

On site troubleshooting and repair of Omnicell equipment at acute care facilities throughout the Oregon region.

Springfield, Oregon

• Provide high quality Advanced Level telephone support for Backup Exec for Windows Servers.• Primary responsibility is to successfully resolve technical issues with customers over the phone with continued follow up until resolved.• This support includes troubleshooting, the use of sophisticated tools, analysis of logs, and coordination of all available resources to resolve issues.• Assist customers with configuration of Backup Exec.• Write, update and correct knowledge base articles.

Installation and troubleshooting of printers, scanners, and various other hardware items.Assemble, install, load software on new computers for the Main Library.Cover Help Desk phone queue using ScriptLogic Desktop Authority software.Recovered Windows systems and data from disk failures, viruses, etc.Responded to customer requests for assistance and perform analysis/troubleshooting to resolve user problems with hardware and software components of the system.Installed a wireless access point at Public Works Department.Created PowerPoint presentations on network security and SharePoint.Created a Visio map of City of Albany Wide Area Network.Researched and gathered requirements for new anti-virus/malware enterprise application.Used SharePoint Designer to create new Intranet home page for IT Department.Did printer inventory for all agencies; police, fire, public works, senior center, libraries, city hall, court house, water treatment plants.Worked with Network Admin to install and deploy latest version of Webroot anti-virus application.Loaded Intelex viewer software on reporting computers at Albany Police Department.Installed, configured and supported PC hardware and software.

Assisted customers having hardware and software problems, resolving non-routine problems with semi-conductor manufacturing equipment.Performed hardware installation, maintenance and repair on current systems and tested for integrity and usability.Installed new software and updates to software on existing systems.Created and maintained problem determination procedures for appropriate hardware and software.Created and maintained support documentation and technical drawings (using Visio.)Documented systems and procedures; assisted in development of tools and procedures for daily operational support.Communicated and collaborated with vendors for effective problem resolution.Researched and evaluated 2nd source vendors for equipment repair with a resulting $100k savings to Hewlett Packard over the first one year period.Developed thorough understanding of high vacuum plasma ash, plasma etch, plasma deposition and hazardous gas delivery systems.Proficient with setup, alignment and troubleshooting of Brooks Automation robots.Proficient with digital multimeter, oscilloscope and RF measurement tools.Detail oriented and work well independently, as well as in a team environment.Analyzed process trend charts of equipment history and equipment data collection to investigate process shifts and define root cause failures.

Computer Network Operations, Computer Science

Activities and Societies: Played baritone saxophone with the Hilltop Big Band. GPA - 3.917 AAS Degree degree in Computer Network.

Bs, Business Information Systems

Activities and Societies: Played tenor saxophone and flute with the Hilltop Big Band. Overall GPA - 3.37 Acquired the fundamental skills.

As, Electronics Technology

Activities and Societies: Was active with the Sierra Club River Touring Section as a River Guide and Whitewater Kayaking instructor.