Melwin Fernandes Email and Phone Number

Experienced Assistant Manager with strong background in delivery services, specializing in logistics coordination, team leadership and customer satisfaction. Proven track records of optimizing delivery routes, managing driver performance, client KPI's, ensuring timely and accurate deliveries.

 New Project initiation, planning, execution and monitoring Implement schedule and policy changes. Monitor operations to ensure that staff members comply with administrative policies and procedures, safety rules and government regulations. Conduct employee training sessions on subjects such as quality improvement, safe driving, roles and responsibilities.  Monitor Periodic Maintenance of the Fleet Direct investigations to verify and resolve complaints.

 Provide support to academic team to improve health and safety of the school as set by KHDA. Process renewals of dubai municipality requirement, civil defence, canteen etc and other agreements. Provides communication systems by identifying needs; evaluating options; maintaining equipment; approving invoices. Purchases printed materials and forms by obtaining requirements; negotiating price, quality, and delivery; approving invoices. Completes special projects by organizing and coordinating information and requirements; planning, arranging, and meeting schedules; monitoring results. Improves program and service quality by devising new applications; updating procedures; evaluating system results with users. Maintains continuity among corporate, division, and local work teams by documenting and communicating actions, irregularities, and continuing needs. Contributes to team effort by accomplishing related results as needed.

 Establish all regular bus routes, schedules and stops after doing risk assessments Check school bus specifications, to meet the need and fully comply with RTA regulations Recommend procurement of additional or replacement buses and disposal of old oruneconomical units Maintain maintenance, fuel, allowance and staff training recordsInsure compliance with the codes and pertinent policies regarding training, licensing,registration, and operational permits Recruit, recommend for employment, and evaluations of transportation department personnel Conduct accident investigations and supervise accident report to appropriate law enforcementand insurance agencies Evaluate safety of road conditions during inclement weather

Managing a stock control and ordering system to ensure availability of stock and cost control to maintain costs to a minimum.Take guest calls/queries and resolve them accordinglyGenerate payrollsIssue flight ticketsSafety trainings for the new employeesOrganize and maintain electronic paper files Coordinate with external departments upon requests from employees to shorten{early leave}/extend contractsCheck updates on work proceduresFamiliar with Fidelio systemPreparing and finalizing performance appraisal evaluationsPresentation to clientsPromptly records all departmental training, inspection and compliance information in the appropriate housekeeping databases, including (but not restricted to) ERP, ILO, Overtime, eOBE analysis and status reportsConducts training in carpet shampooing, stateroom cleaning standards, chemical awareness, waste management and safetyProviding previous records to external auditors while they are onboardAssisting supervisors/manager during busy hours{cabin inspections}Provides internal and external administrative support as appropriateTracks the attendance of accommodation personnel and promptly report’s findings to the appropriate supervisorAlways provides service to guest in alignment with customer service standardsPromptly reports any maintenance defects in passenger or crew areas through the Fidelio DEFECT Reporting System ; follows up to ensure proper resolution Conducts inspection and inventory amenities, equipments and all materials related to the housekeeping operation in accordance with guidelinesResponsible for liaising with the printer for printing the Pacific Daily and all onboard collateral required for the accommodation department, and to collect at a time suitable to both the printer and the Admin. Assistant