Melwin Jermias Email & Phone Number

1. Solution-oriented professional with 4+ years of relevant experience and a proven track record of providing expertise and advice in the initiation, analysis, design, development, implementation and sustainment of enterprise solutions.2. Strong client focus with the technical acumen, project management abilities and interpersonal skills to liaise with a wide variety of stakeholders.3. A proficient leader in IT support, query management, infrastructure project assistance, security activity facilitation and application support whobelieves in driving meaningful initiatives within an organization.4. Self-starter with a passion for continuous improvement, innovation, collaboration, and fostering a great work environment.5. Proven track record of meeting deadlines, working well under pressure, and leading using sound judgment.5. Incident Reporting and Customer Service oriented professional with several years of experience in the Information Technology field. 6. Proven abilities as a team member, problem solver and facilitator to bring about successful Microsoft Office through the identification, analysis, implementation, and Communication of resolutions that meet client needs while maximizing efficiency.7. Strong background in both Help Desk / Desktop Support environment. 8. A quick learner, always seeking new challenges, willing to accept new responsibilities and assignments to expand skillset within the company. 9. Excellent communication skill set resulting in a high level of professionalism for customers while maintaining positive relationships