Melwyn Marcus Email & Phone Number

Chandigarh, India

• Spearheaded data-driven decision-making and feasibility assessments on complex powertrain systems issues, increasing First Call Resolution rate.• Leveraged knowledge of electrical-hydraulic schematics & advanced diagnostic equipment (Etas INCA, J2534, OEM OBD scanners, oscilloscopes, advance multimeter protocols) to accurately identify underlying causes of vehicle concerns for all major OEMs across the powertrain segments.• Strengthened relations with OEM/OECD clients through skillful data analysis, resulting in a 20% reduction in end-user failures reoccurrence.• Drove BS IV emission diagnostics trainings, achieving team efficiency by 30% through CIP implementation.

Bengaluru, Karnataka, India

• Managed high-volume B2B/B2C support, achieving 95% CSAT by resolving diverse OEM and aftermarket inquiries.• Delivered rapid remote diagnostics solutions for PC & CV segment, identifying patterns and troubleshooting VCI/OBD issues.• Collaborated with product teams to optimize dealership support and on-site repairs.

Jaipur, Rajasthan, India

• Developed and executed L&D programs focusing on fuel injection, mechatronics, and electrical systems for Bosch's channel partners.• Achieved a 30% reduction in warranty claim deficiencies through targeted training initiatives.• Optimized training center operations, resulting in a 95% course completion rate and a 4.8/5 participant satisfaction rating.

Varanasi, Uttar Pradesh, India

• Provided tailored diagnostic solutions for luxury vehicles, specializing in resolving complex engine performance issues using VCDS and aftermarket OBD diag tools.• Offered rapid turnaround and remote support, delivering cost-benefit analysis and data-driven insights to local garages, dealerships, and fleet management companies.

New Delhi, Delhi, India

I had the opportunity to delve into the intricacies of Diesel & Gasoline Engines, Fuel injection systems, and Auto-Electrical Systems at Bosch India. Utilizing Bosch Diagnostic Tools, I conducted live vehicle diagnosis and troubleshooting, enhancing my hands-on skills in the automotive industry. • Hands-on experience in testing and repairing starter motors, alternators, and batteries.• Conducted vehicle diagnosis using Bosch Diagnostic Tools for live troubleshooting.

Varanasi, Uttar Pradesh, India

Volunteered for conducting quality control checks in locomotive manufacturing under supervision of assembly line quality controllers, hands on experience on engine rig testing.

Rudrapur, Uttarakhand, India

Operated NC and CNC machines in a team of 10, performing quality checks and tool changes in an Engine head machining shop and frequent kaizen programs and preventive maintaince lead to increase in team productivity by 15%.

Bachelor'S Degree, Mechanical Engineering

Diploma, Mechanical Engineering

Intermediate (12Th), Physics

Secondary Education (10Th), Computer Science