Melwyn Sequeira Email & Phone Number

Impeccable track record in spearheading operations and service delivery, consistently attaining customer delight by driving best practices and continuous improvement plans. Experienced in leading multi-client, multi-location operations with scale.https://www.nmlsconsumeraccess.org/EntityDetails.aspx/INDIVIDUAL/1632555 • US Mortgage Banking Professional with Licenses to perform Originations Services in 21 States across the United States. • 26+ years across outsourced business process management and customer service with extensive background in setting-up, spearheading operations & managing multiple large sized BFS client engagements. • Goal-driven and skilled in translating company business strategy into operational goals with visible metrics. • Expertise in managing business demand by balancing external client delivery, internal revenue growth and effective risk management controls; proficient in driving programs which improve customer experience and quality.• Experience in driving Business Process Improvement & Operational Excellence with proven record of leading change initiatives through implementation of quality concepts such as Lean, Kaizen, Six Sigma, DMAIC Methodology & other Process Management tools.• Proven ability in building long-term relationships with global clients located across the globe. • Proficient with Consumer Credit Laws and AML, KYC, RESPA, ECOA, TRID & Fraud Regulations • Strong exposure of managing large-sized cross-cultural teams of size 800+ • An enterprising leader with excellent communication, analytical, planning, organizing and research skills.CORE COMPETENCIES• Customer Relationship Management, P & L Management, Revenue Maximization• Business Continuity Planning, Risk Management, Quality Assurance and People Management. • Strategic Planning, Business Development, Operational Leadership and Excellence• Project and Program Management, Service Delivery, Process Mapping and Transitions.

Listed skills include Team Management, Crm, Bpo, Service Delivery, and 22 others.

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  St. Thomas High School