Mely Sukmasari Email & Phone Number

Jakarta, Indonesia

- Manage the performance of the Agent Contact Center and Social Media services in a directed manner by company provisions for designated customers effectively and efficiently.- Conducting consulting (coaching) to contact center & social media agents to improve service performance to customers- Monitoring recording and checking on e-mail and social media channels for agent services to customers- Periodically calibrate the evaluation and monitoring procedures with the leader for the… Show more - Manage the performance of the Agent Contact Center and Social Media services in a directed manner by company provisions for designated customers effectively and efficiently.- Conducting consulting (coaching) to contact center & social media agents to improve service performance to customers- Monitoring recording and checking on e-mail and social media channels for agent services to customers- Periodically calibrate the evaluation and monitoring procedures with the leader for the benefit of the overall contact center and social media performance.- Handling and monitoring 24 agents consisting of call center agents and social media where everything goes according to SOP with a minimum bad rating. Show less

Afirmus Biosource Pte Ltd is a Singapore-based privately held entity that specializes in providing solutions for scientific research purposes and supporting laboratory and clinical research reagents and instruments in Singapore and South-East Asia.As part of RevoU Labs, I managed the Indonesian market's Google Ads channel for Afirmus. My responsibilities include:• Developing initial strategy for PPC campaign Google Ads• Managed Google Search campaign by tracking keywords… Show more Afirmus Biosource Pte Ltd is a Singapore-based privately held entity that specializes in providing solutions for scientific research purposes and supporting laboratory and clinical research reagents and instruments in Singapore and South-East Asia.As part of RevoU Labs, I managed the Indonesian market's Google Ads channel for Afirmus. My responsibilities include:• Developing initial strategy for PPC campaign Google Ads• Managed Google Search campaign by tracking keywords, optimize and managing keyword list updates• Responsible to created weekly & monthly reports and optimization and made recommendations for improvement Show less

Responding to every comment, complaint, and question via Email, Live Chat, Facebook, Twitter, Instagram, Playstore, Whatsapp and AppStore to provide the right solution with zero finding defect.

- Maintain relationships with new and existing customers. - Introducing and offering accurate information about bank service, and selling products to the customers. - Responsible for opening and closing personal and non-personal accounts, either saving, deposit, or loan accounts. -Solving customers' problems related to bank transactions, filling and monitoring ATMs machine, requests, and registration ATM cards.- Responsible for keeping collateral for customer loans at the bank

Full Stack Digital Marketing, Digital Marketing, 97.98

RevoU is an Ed-Tech startup that helps ambitious people to start-kick their careers in Digital Marketing with instructors coming from top.

Bachelor'S Degree, Management