Prepare bank deposits.Apply received customer payments to customer accounts within our accounting software; investigate and resolve application issues as they ariseEstablish and maintain a schedule for processing customer payments for open invoicesCollaborate with the internal operations team to correct any errorsSupport internal operations team by providing documentation, and investigating and resolving discrepancies, related to invoices and paymentsKnowledge of basics accounting features Monitor client accounts to ensure payments are up to date. Familiar with A/R.Research and resolve invoice discrepancies and issuesVarious bookkeeping and accounting dutiesLead a successful collections project by lowering A/R by 1.6 million in 30 daysLearned multiple systems to perform my job efficiently Systems used: Litify, Salesforce, Accounting Seed ,Sharepoint, Excel, Teams, Office

Receive, audit, and process paperwork from local operations and customer service.Prompt submission of invoices and supporting documentation to customers.Interpret and utilize contracts as well as company rate schedules to accurately calculate and process company revenue and commissions for independent contractors.Audit revenue and commissions for discrepancies and process any necessary corrections.Maintain accurate record of all shipments in storage.Timely and accurate billing of warehouse activity monthly for both household and commercial orders.Assist with A/R collections as needed including processing credit card payments and cash receipt functions.Serve as relief for the receptionist including breaks, lunches, and time off. Duties include answering phones, greeting visitors, sorting and delivering mail.Develop and maintain a positive and productive working relationship with management, team members, contractors and customers with the company’s best interests as a top priority.Demonstrate a willingness to improve job related skills, be responsive to directions, accept constructive feedback and show flexibility and creativity in completing work assignments.Accept and perform additional job duties, assignments or projects as directed by your immediate supervisor or management for the betterment of the Company.Specific

PRN• Kept sales moving forward by attending inspections, preparing contracts and mitigating any issues.• Expanded brand presence through proactive marketing and advertising strategies.• Supported efficient operations by managing errands like dropping off lockboxes and clerical tasks such as business correspondence.• Created and distributed outbound print marketing materials and advertisement copy to promote new properties.• Wrote purchase agreements, disclosures and other contractual documents, using DocuSign to obtain signatures and complete paperwork.• Maintained current and accurate CRM database of prospective customers.• Verified accuracy of documentation and fund disbursements for sales.• Managed real estate transactions from initiation to closing.• Accompanied buyers during property inspections.• Promoted sales through advertising, open houses and Multiple Listing Services.p

Took customer calls and provide accurate, satisfactory answers to their queries and concernsDe-escalate situations involving dissatisfied customers, offering patient assistance and supportGuide callers through troubleshooting, navigating the company site or using the products or servicesReview customer or client accounts, providing updates and information about billing, shipping, and other account itemsCollaborate with other call center professionals to improve customer serviceHelp to train new employees and inform them about the company’s customer management policies

• 5 years experience with a dedicated track record of working with high profiled local attorneys and our patients.• Managing and reconciling all incoming deposits from all outside sources.• Supervising, managing, including payroll for a brand new physical therapy clinicwithin our company.• Trained all new hire employees hired for the front desk position.• Assisting staff in payment plan operations, insurance verifications, and obtaining authorizations.• Making sure policies and procedures are updated and enforced.• Preparing all debt disputes for collections.• Automated office operations and managed client and employee correspondence,scheduling, record tracking and data communications.• Oversaw employee hiring, recruitment and training for multiple businesslocations.• Represented integrity and professionalism in all areas of business, serving asmentor and roll model to staff.* Seasoned Business / Consumer Service Professional * Customer Relations* Highly Skilled in MS Excel, Word, and Power point / Windows 10 * Collections* HIPAA / Workers Compensations Regulations * Claim Resolutions* Punctual, Reliable, and Energetic Team Player * Athena Super User* Career History of Surpassing all Assigned Performance Metrics * Collections Trained* Highly Knowledgeable in ICD-10 coding * Authorizations / Referrals

• Training all new personal hired for the front desk position.• Schedule and verify appointments of patients, as well as verifying all benefits and gettingappropriate authorizations.• Working with attorneys for medical liens• Manage and reconcile cash deposits for 7 clinics• Answer and transfer multi line phone system• Order workplace supplies• Open and distribute incoming regular and electronic mail and other material and co- ordinate the flow of information internally and with other departments and organizations• Highly skilled in exceptional customer service• Proven ability to handle multiple, competing priorities in an effective manner• Highly knowledgeable of tools to perform daily duties:• Insurance verification of benefits• Athena scheduling• Athena new patient registration• Authorizations and Referrals, including Tricare, Optima, Optum/Aetna, and Humana.• Working “buckets” to make sure we get claims paid• Attachment of “G” codes to Medicare claims• Worker’s Compensation• Healthnet VA