Melynnda Smith Email & Phone Number

Mississauga, Ontario, Canada

- Assists Account Executives with generating quotes, completing sales agreements, and following up on issues.- Serves as a liaison with other teams to facilitate internal follow-ups on project implementations and service issues- Represents the Account Executive in all assigned tasks, ensuring accuracy and updating client service systems.- Audits and validates documentation.- Coordinates internal teams and resources upon request for MSA reviews/renewals, change/cancellation requests, and billing inquiries.- Works closely with the Account Executive to ensure timely communication with clients.- Prospects new business through lead generation.- Tracks and reports personal activities, funnel input, and closed business using Salesforce.- Maintains and audits sales for quarterly commission. - Serves as back up for customer complaints.- Verifies and approves new customer accounts. - Upholds consistent standards of process documentation for new sales and existing accounts.

Brampton, Ontario, Canada

- Support to Sales Team and Management, including Sr. VP of Sales and Sales Director. - Generates quotations in a timely, professional manner, ensuring accuracy. - Coordinates order flow with appropriate departments. - Provides excellent customer service in person, by phone, and via email. - Maintains CRM database and online systems, including company contacts, contract information, sales records, leads, internal SharePoint documents, etc. - Reviews customer invoices for approval and rectifies discrepancies with appropriate parties. - Maintains construction and building envelope product knowledge by reviewing manufacturer publications and participating in available walkthroughs or information sessions. - Collaborates with Sales and Management to establish competitive, lucrative, tiered pricing strategy. - Creates and maintains Excel spreadsheets, price pages, and NetSuite system pricing, as needed. - Works with the Purchasing department to determine when pricing updates are required. - Contributes to team effort with a willingness to assist with new tasks and responsibilities, such as preparing sales material, training and managing new team members, cross-training, etc.

Brampton, Ontario, Canada

- Generated, managed, and utilized Excel spreadsheet data to capture pertinent water usage information, calculate monetary savings, and derive billing information. - Processed and distributed invoices. - Provided pro-active customer service and promptly resolved customer issues and/or minor technical issues with proprietary equipment. - Support to the office manager and business owners, including, phone, email and mail correspondence, scheduling and dispatching a team of service personnel, creating and proof-reading documents, reports, and sales/marketing materials.

Ontario, Canada

- Greeted all visitors in a friendly manner while maintaining a tidy and presentable reception area. - Operated a multi-line phone system with a helpful, courteous demeanor. - Managed, tracked, and coordinated mail, fax, and courier shipments. - Processed orders, invoices, and packing slips in a timely fashion. - Reviewed and investigated Bill of Lading to ensure accuracy, including any necessary reports. - Worked with relevant departments to ensure accuracy and resolve discrepancies, when necessary. - Evaluated, calculated and input incoming inventory into “Steel Plus” ERP software. - Created accurate, legible tags for physical material tracking.

Brampton, Ontario

- Generated, managed, and utilized Excel spreadsheet data to qualify leads, capture pertinent water usage information, calculate monetary savings and billing information. - Implemented charts, formulas, and formatting to create and maintain attractive, informative spreadsheets representing pertinent data. - Provided effective and pro-active customer service and promptly resolved customer issues and/or minor technical issues with proprietary equipment. - Support to the sales team, office manager, and business owner, including, phone, email and mail correspondence, scheduling and dispatching a team of service personnel, creating and proof-reading documents, reports, and sales/marketing materials.

Woodbridge, Ontario

- Executed all phases of product content management. - Created SEO-friendly content to support the sale of products on B2B and B2C websites. - Conducted research and communicated with manufacturers to acquire pertinent product data. - Assigned pricing in accordance with vendor policies, while remaining competitive. - Collaborated with the IT team to implement more efficient, streamlined processes.

Brampton, Ontario, Canada

- Trained, supervised, and managed team of nine members.- Developed innovative, engaging promotional plans based on department objectives.- Created implementation plans to guide promotional plan execution.- Developed human resource plan in support of implementation plans.- Assisted with event planning and execution.- Successfully planned, executed, and oversaw several events including pop-up booths, pub nights, student orientation, etc.

4211 Yonge Street, Toronto Ontario

- Updated company intranet with required communications.- Maintained and contributed to website content using WordPress.- Developed digital marketing campaigns to support programs and services.- Created digital communication materials with use of Adobe Creative Suite 6.- Assisted with trade show planning and execution.

25 Peel Centre Drive, Brampton, Ontario

- Provided high-level administrative support, with a client-oriented approach.- Effectively managed schedules of two Chiropractors, two Massage Therapists, and a Naturopath ensuring efficient clinical flow.- Maintained an orderly office environment, promoting optimal functionality at all times.- Maintained all incoming and outgoing communications.

10095 Bramalea Road, Brampton Ontario

- Maintained clinical flow, while supporting the physician in medical procedures and tasks.- Accountable for stock maintenance, incoming and out-going mail and fax, OHIP and Third-Party billing as well as answering of all telephone inquiries.- Prepared formal written documents, with accuracy and professionalism as requested.

Advanced Diploma (3-Year) With Honours, Business Administration - Marketing

Medical Office Administration

Certificate