Melyssa Alston Email & Phone Number

Frisco, Tx, Us

Frisco, Texas, United States

Front Office Management and telephone dutiesPatient Care coordinating and scheduling via EMR softwareInsurance verification and authorizationsOffice supply managementOffice Event CoordinationSocial Media management & Brand AmbassadorHandling medical records with strict HIPAA complianceDistributing mail and other correspondencesHelped plan, complete and organize office move to larger office

Frisco, Texas, United States

Denton, Texas, United States

Frisco, Tx

Dfw

Let me be your First Home Stop! Dedicated to helping you find your perfect home, not just a house. Purchasing or selling a home can be arduous and demanding. I am here to help alleviate that stress by providing professional and caring guidance in the home buying and selling process.

Providence Village, Tx

Assist team by managing all paperwork related to clients as well as online presence. Also a buyers agent who is dedicated to helping my buyers find their perfect home!

1600 W Louisiana, Mckinney, Tx 75069

Manage the front side of a rock music school.

Assurance Screening specializes in due diligence and screening evaluations associated with our client's subcontractors, vendors, suppliers and employees. We achieve this through effective collection and verification of insurance certificates, comprehensive business and individual background screening, as well as other detailed risk management parameters based on what is most critical to our clients.

Trouble shoot and determine LEC issues with multiple vendorsManage large circuit move projectsCreate multiple new processes for Technical Support to improve ticket efficiency and customer relationsTrain Technical Support on new processWork with T1, Pots Lines, DSL, and MPLS circuits to determine system issuesOn-call 24/7 work scheduleUphold service level agreements and requirements according to contracts with the company

Managed and dispatched up to 50 Field Service Technicians Maintained duty of on-call dispatches 24/7Managed deadlines by priority in concordance with the customer SLA agreementsTroubleshot technical issues with field technicians in regards to inmate phone systemsWas able to handle emergency situations in a calm and collected mannerProficently complteted data entry for all field service trouble tickets in regards to time worked, mileage, drive time and work… Show more Managed and dispatched up to 50 Field Service Technicians Maintained duty of on-call dispatches 24/7Managed deadlines by priority in concordance with the customer SLA agreementsTroubleshot technical issues with field technicians in regards to inmate phone systemsWas able to handle emergency situations in a calm and collected mannerProficently complteted data entry for all field service trouble tickets in regards to time worked, mileage, drive time and work preformedCoordinated and scheduled Installs and Deinstalls with internal departments as well as external customers including Wholesale and LEC'sCompiled information and policy for Dispatch Procedure BookImplemented new Dispatch Proceses Wrote Dispatch Handbook based on department procedures and processesIn combination with purchasing, evaluated cost saving measures in regards to inmate telephony equipment and partsCompleted parts orders for Facility and Field Technician Equipment Assisted in Great Plains V10 upgrade for Dispatch DepartmentCompiled Preventative Maintenance listing of Premier and Vulnerable customer accounts and organized that information by Pivot Table for Field Services Director Show less

Managed and created calling cards for all prepaid customer sitesAnswered incoming customer calls and emailsTroubleshot prepaid card and account issues and corrected as requiredManaged and correct inmate prepaid accounts

Answered incoming customer calls and emails concordance with the customer SLA agreementsInput data to Web Manage for inmate phone systemsManaged workload by customer SLA agreementsTrouble shot inmate kites and corrected errors in our systems as neededVerified inmate ID information for all prepaid accounts

Professional Real Estate Sales Person

Education record