Here at MW Wellness Collective, we believe in creating the best atmosphere for our clients and employees and in giving back to our community. Our mission is to help members of our communities reconnect with the things that are truly important and thrive, both in their own lives and in their relationships. We strive to make wellness a down to earth practice. Our vision is to eliminate mental health stigma by creating awareness of, appreciation for, and acceptance of mental health self-care. We are a fun, dynamic, and collaborative team who values working collaboratively and helping improve the health and wellness of our communities.

The Peoples' Clinic provides free and low cost individual, family, and group counselling and case management services to clients with multiple mental health issues. The Clinic has a specific focus on working with boys and men who are victims and perpetrators of intimate partner violence and/or sexual violence and/or have sexual behaviour problems. The Clinic provides public education and promotes awareness of the mental health needs of clients, as well as promoting social policy change and supportive programming to better serve client's needs.

• Evaluate individuals using standardized diagnostic tools and conduct individual therapy sessions.• Utilize an integrative framework tailored to the needs of each client or couple. Approaches include cognitive-behavioural, solution-focused, narrative, or mindfulness. • Assess functional impairments and psychological status using assessment tools and standard evaluation protocols.• Design treatment plans utilizing analysis, reviews, data and client input to determine type and frequency of treatment. Implement therapies that will bring about positive outcomes, reviewing progress continuously.• Maintain detailed and accurate clinical case notes in accordance with ethical standards.• Provide referrals to other social service agencies or service providers as appropriate.

• Provided counselling services for individuals, couples, families, and groups• Developed treatment plans • Conducted Mental Status Evaluations• Produced detailed and accurate clinical case notes • Provided referrals and facilitate the integration of services• Provided client advocacy services

ADP® (NASDAQ: ADP); with more than $11 billion in revenues and more than 65 years of experience, serves approximately 620,000 clients in more than 125 countries. Service Delivery at ADP. It's all about enabling the clients we serve to be more effective employers. You can make it happen by collaborating with other ADP Associates to ensure our products and services deliver winning results. The expert support you provide can make our workforce solutions stand out in an increasingly competitive global marketplace.

• Created and monitored client engagement reports and NPS surveys on a continual basis. Made recommendations for improvement.• Monitored social media and responded to issues; analyzed trends and made recommendations to address root cause issues • Translated analysis into process and technological improvement recommendations; actively participated in projects related to process and technological enhancements • Conducted performance evaluations, monitored associate schedules and held monthly one on one meeting with associates.• Delivered activities, changes and communications to CSRs and Stellar Service Consultants in a manner that supported client retention targets and NSP quality metrics.• Supported Teledata, Service, Workforce Management and service level targets by providing assistance and client support.• Coached and supported Teledata, Service and Implementation to make sure they have the necessary tools to save clients and that at risk clients are escalated to the Stellar Service Team.• Disseminated information and communicated regularly with the Stellar Service team, Service, Teledata, Sales, Trainers and Call Mentors to ensure product knowledge, client initiatives and targets are met.• Identified training needs within the Stellar Service Team and coordinates additional training.• Resolved client escalations in a manner that supported client retention targets and NPS quality metrics.

Service Excellence is a core value at ADP. In our Small Business Solutions division, we are committed to providing accurate, convenient, risk-free payroll, tax processing and integrated business solutions for small businesses across Canada. • Lead a team of Client Service Representatives supporting ADP's Small Business Solutions clients.• Provided direction and assisted team members in the day-to-day maintenance of SBS clients' payrolls.• Conducted regular Call Mentoring/coaching and feedback sessions with members of the team, maintained a focus on providing World Class Service to our clients.• Point of contact for associates and clients regarding research and resolution of queries, and handled of client escalations.• Met with clients when required to discuss service concerns, best practices, and related matters.• Ensured department workflow, schedules, and resource availability were structured to maximize the team's ability to resolve service issues to the client's satisfaction.• Participated in the development of innovative and proactive methods to assist team in achieving performance standards.• Managed all aspects of associate performance including call handling, schedule adherence, and quality. Complete Objectives and Performance Appraisals for Associates on a quarterly basis.• Travelled as an Ambassador to India and The Philippines to launch new global teams.

• Provided direction to, and assisted team members in their day-to-day maintenance of SBS input clients.• Acted as point of escalation for team members regarding research and resolution of client issues.• Developed and authored process documentation and job aids specific to SBS Input.• Identified training needs within the department, prepared learning material, and delivered training.• Investigated all identified CSR payroll input accuracy issues to provide immediate coaching and follow up.• Assisted team leaders with follow up with clients on NPS Surveys.• Investigated a late list to ensure that all scheduled payrolls were processed on time.• Ensured that all payroll deadlines were met daily.• Ensured proper follow up on NSF payrolls.• Facilitated process for new accounts moving from Implementation to CSRs by verifying set ups.

The Service Delivery Department provides exceptional value to ADP's HR and payroll clients. The team responds to clients' inquiries to meet their unique requirements within a defined product offering.• Answered and assumed full responsibility and ownership of incoming client calls, e-mails, or projects, while ensuring complete customer satisfaction.• Uncovered client needs through the use of effective probing techniques, active listening, and communication skills.• Accurately implemented changes to company set-up with attention to detail.• Provided clear and concise follow-up throughout the duration of a project.• Balanced multiple client commitments against new requests in a fast paced, dynamic, and fun environment.• Identified, recommend, or referred any issues or opportunities which arose from client queries, to the appropriate internal ADP Team.• Used strong technical skills to systematically instruct clients on the use of ADP products and systems.

• Educated a child with autism using applied behavioural analysis, and operant conditioning techniques• Facilitated receptive and expressive language skills, gross and fine motor skills, and cognitive skills using discrete trial techniques• Utilized differential reinforcement, prompting strategies, and generalization strategies• Collaborated as part of a team in weekly team meeting and regular ISSP meetings• Assisted in transitioning from home to pre-school and kindergarten

• Assisted youths with developmental disabilities in independent living arrangements• Facilitated socialization and personal hygiene skills• Assisted with community access skills and planned activities for community access

• Planned and coordinated events with the peer helper group at Memorial University• Informed Memorial’s students about a variety of health issues• Motivated students to become involved in events