Andrew Melzer Email & Phone Number

Providing rapid resolution for hardware/software problems for thousands of individuals.Managing network safety, directory, VoIP, and MDM solutions.Creating technical documentation for a wide array of systems.Maximizing uptime of educational assets across MacOS, Windows, Chrome OS, iPadOS, and other platforms.

Williamsport, Pennsylvania, United States

• Ensured equitable treatment under PA child support law.
• Upheld federal performance standards by continually monitoring for compliance and taking appropriate corrective action, including drafting and presenting court testimony.
• Bolstered cost efficiency and order accuracy by regularly conducting review and modification conferences for both parties.
• Resolved conflict between separated parents in emotionally intense scenarios.
• Maintained ongoing records of client compliance with various County and State programs/initiatives.

Williamsport, Pennsylvania, United States

• Coordinated treatment groups and meetings for up to 100 Reentry participants.
• Led multiple cognitive-behavioral treatment groups.
• Administered drug and alcohol tests and analyzed toxicology reports.
• Fostered a positive and motivational environment that encouraged growth and SMART goals.

Greater Boston Area

• Using critical thinking and intuitive diagnostics to solve software and hardware problems
• De-escalating tense situations and restoring trust and confidence in the company
• Enhancing user-friendliness of our web client
• Ensuring accurate and timely fleet-tracking for small/mid-size businesses
• Achieving rapid resolution of up to 70 cases at any given time
• Maintained a customer survey score of 9.0+/10

Searcy, Akansas

• Created a healthy and productive learning environment.
• Established positive and friendly relations with parents.
• Cared for the needs of multiple children.
• Developed and implemented activities that were both engaging and enriching.

Maumelle, Arkansas

• As the Production Intern for Summer 2015 at this location, I was responsible for or participated in:
• Developing and implementing a labeling and organization system in the stockroom.
• Reducing inventory and streamlining product offerings.
• Rapidly learning the operations and responsibilities of each plant partner.
• Using that knowledge to fill any personnel gaps, thus helping keeping the plant running smoothly.
• Maintaining an orderly and clean production facility.

• Organized in-home product demonstrations/presentations.
• Drove sales and increased bottom line success through demonstrations of the quality of Cutco products, as well as through relationship marketing.
• Maintained positive customer relationship with the company I represented.

• Worked to ensure customer satisfaction through quality service.
• Listened and responded promptly to customer requests/problems.
• Earned my location a secret shopper award, given for outstanding customer service.
• Maintained a clean and healthy dining environment.

Master Of Business Administration - Mba, Management Information Systems, General, 95%

Bachelor Of Business Administration (Bba), International Business

Activities and Societies: Harding Honors College, International Business Club, Marketing Club, Chorus, Chamber Singers, Theatre, Omega Phi.

Education record

Activities and Societies: Choir, Theatre.